Hotel Front Office Manager- Raleigh Hotel
Listed on 2026-09-21
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Hospitality / Hotel / Catering
Hotel Management
Hotel Front Office Manager
Renaissance Raleigh Hotel is seeking an experienced hotel front office manager to lead our guest services team. This leadership role is responsible for ensuring superior guest satisfaction, upholding product quality standards, and managing front desk operations according to brand standards. The ideal candidate is a hands-on leader who creates a welcoming atmosphere for guests and inspires their team to deliver exceptional service.
As a Concord Leader you will be responsible to: inspire greatness in your team, encourage and support team members to reach their full potential, create a work environment that is a great place to work for all, lead with integrity, transparency, respect, and professionalism, and care for your team and their families.
Key responsibilities include maintaining guest service as the driving philosophy of the hotel, training, motivating, and empowering front desk staff to deliver responsive and professional guest assistance, overseeing all front desk operations, acting as manager on duty, partnering with the general manager and sales team to generate business opportunities, assisting with revenue management functions, producing accurate financial reports, managing HR functions for front desk staff, ensuring compliance with personnel policies, conducting property inspections, and mentoring and developing management talent within the front office team.
Qualifications include proven leadership experience in hotel front office or guest services management, strong customer service philosophy, knowledge of revenue management, financial reporting, and hotel operations, excellent communication, training, and problem-solving skills, and familiarity with HR best practices and compliance standards.
Benefits include competitive wages, medical, dental, and vision insurance, life insurance and short/long-term disability options, 401(k) with company match, tuition assistance, discounted room rates at Concord-managed hotels, training, development, and career advancement opportunities.
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