Group Technology Manager Technology Delivery Quality Assurance & Risk Governance

Company

Truist Financial

Location:

Raleigh, NC

Employment Type:

Full Time

Date Posted: 01/28/2026

• Define procedures and controls for technology governance adherence, ensuring all technology delivery aligns with regulatory and internal standards.
• Establish and publish metrics related to technology governance and compliance, providing transparency and accountability through dashboards and regular reporting.
• Maintain service level monitoring and compliance dashboards to track performance, identify trends, and drive continuous improvement.
• Lead the development and management of enterprise training programs related to technology governance, TDLC, ITAM, compliance, and issues management.
• Oversee compliance with controls, including testing, evidence collection, reporting, and remediation of non‑compliance.
• Establish the vision and strategy for technology governance, compliance, and issues management, aligning with organizational goals and risk appetite.
• Lead issues management support functions for Platform Services, including identification, escalation, mitigation, and burn down of technology risks and compliance issues.
• Analyze different technologies and vendors for new or better alternatives, ensuring best‑in‑class solutions for governance and compliance.
• Provide continuous improvement of service capabilities through efficiencies and optimization, focusing on fast, easy, and cost‑effective solutions.
• Identify, develop, and communicate new technology standards and best practices as appropriate.
• Maintain systems documentation such as IT operations manuals, compliance records, and governance frameworks.
• Partner with internal and external stakeholders to drive a culture of compliance, risk awareness, and proactive issue resolution.
• Manage vendor relationships and contracts related to governance, compliance, and quality assurance initiatives.
• Support audit and regulatory examinations for Platform Services, ensuring timely and accurate responses to findings and recommendations.
• Lead special projects and initiatives to enhance the organization’s compliance posture and risk management capabilities.

• Bachelor’s degree and fifteen to twenty years related experience or equivalent combination.
• Excellent knowledge of technical management and data governance.
• Knowledge of current trends in IT hardware and systems software field.
• Database management skills with the ability to produce reports.
• Familiarity with the support and troubleshooting of personal computers and tablet devices.
• Analyze situations, evaluate alternatives, and implement robust solutions.
• Interpret guidelines and analyze information to adapt or modify processes in response to changing circumstances.
• Perform non‑routine analysis, research and follow‑through.
• Strong problem‑solving and analytical skills with the ability to work independently and exercise sound judgment.
• Ability to make commitments and be held accountable, organizing workloads to meet deadlines.
• Exhibit adaptability to accept or bring about change when needed.
• Strong written and verbal communication skills.
• Ability to excel in a team environment and advance overall team objectives.
• Ability to ensure customer satisfaction by delivering excellence in products and service.
• Work and communicate with peers, vendors, internal staff, including software program leadership and others.
• Consistently demonstrate professional, positive, and approachable attitude, demeanor and discretion.
• Demonstrate sensitivity in handling confidential information.
• Formulate and clearly communicate ideas to others.
• Fluency in English.
• Financial responsibility may include working within a budget to complete projects, negotiating and contracting with vendors and assisting with budget development.
• Purchase equipment and supplies as provided for in the budget.
• Ability to manage personnel with little supervision.

• Demonstrated experience in quality assurance, technology governance, compliance, issues management, and risk mitigation within a complex IT environment.
• Strong experience with Service Now platform workflows, navigation, and compliance tracking for technology delivery and risk…