Customer Success Associate

Overview

Our mission is to build the Performance Management layer for human and AI CX teams. We are helping customer-facing roles blend human and AI capabilities to improve customer support quality, training, and outcomes.

Intryc is trusted by multi-billion dollar companies and fast-growing startups. Our customers use Intryc to automate ticket, call, chat, and email scoring, streamline pattern and insight gathering and summarisation, and create and assign training modules for their agents.

• Be the main point of contact for a portfolio of customers—from onboarding to ongoing value delivery.
• Learn the ins and outs of our product so you can help customers get the most out of it.
• Understand customers’ goals, challenges, and workflows, and help them succeed on their terms.
• Work closely with our product and engineering teams to share feedback and drive improvements.
• Create playbooks and processes for how we do CS at Intryc—you’re building the foundation.
• Become an expert in AI prompting (no, really—we’ll teach you).

• 2+ years in a customer-facing role:
  Customer Success, Account Management, Onboarding, or Support.
• Experience working with B2B SaaS products, ideally in a fast-moving startup environment and had past support or quality assurance roles.
• Proven ability to support a portfolio of customers, drive product adoption, and support our customers’ use case evolution every day.
• Strong written and verbal communication skills—you know how to guide customers, not just support them.
• Comfortable working with technical products or learning new tools quickly.
• Bonus: familiarity with AI tools, support platforms (e.g. Zendesk, Intercom), or QA workflows.

• You’re deeply curious. You want to know how things work and why they break.
• You’re driven by purpose, not ego. Helping customers succeed genuinely excites you.
• You have strong emotional intelligence. You’re great at understanding different perspectives and communicating clearly—fast.
• You’re proactive. You don’t wait for permission to fix something or move something forward.
• You’ve worked in customer-facing roles before (CS, AM, support, onboarding), ideally in a fast-moving startup.

• Competitive compensation & equity.
• A small, incredibly talented, and ambitious team you’ll learn a lot from.
• Ownership over your work and a clear path to growth.
• Early-stage startup energy (you'll wear multiple hats and make real impact).
• The opportunity to shape how companies measure and improve customer support forever.

• Remote first policy with 25 days of holiday a year plus bank holidays.
• Pension plan.
• Private health insurance.
• We’ll arm you with all of the latest tech equipment.