Associate Digital Customer Success Manager

.
** Overview
* *** Qualifications**
* *
* Education:

** A bachelor’s degree or equivalent experience in Business, Marketing, Communications, or a related field.
*
* Experience:

*** 1-3+ years in
** digital customer success**,
** digital marketing**, or a
** customer experience
** role (B2B SaaS or technology company experience preferred).
* Strong understanding of digital communication channels and customer lifecycle management.
* Proven experience using tools such as
** Pendo**,
** Salesforce**, and
** data analytics
** platforms to interpret customer behavior and guide strategy.·        
*
* Skills:

*** Excellent communication and storytelling abilities, with a focus on clear and impactful digital messaging
* Written Spanish language competencies preferred
* Highly organized, self-motivated, and comfortable managing multiple projects in a fast-paced environment.
* Highly organized, self-motivated, and comfortable managing multiple projects in a fast-paced environment.
* Creative thinker who can develop innovative digital engagement approaches in a non–face-to-face environment.
* Familiarity with customer journey mapping, segmentation, and automation tools.
* Analytical mindset with the ability to translate data insights into actionable recommendations.  
** What We Offer
*** Opportunity to shape and grow a digital-first customer success model at a leading global organization.
* A collaborative, innovative environment that values data-driven decision-making and creativity.
* Career growth opportunities within a customer success and digital strategy framework.
* Comprehensive benefits and professional development support.

U.S. National Base Pay Range: $59,200 - $98,600. Geographic differentials may apply in some locations to better reflect local market rates.
** We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click*
* ** to access benefits specific to your location.
** We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our  or please contact
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** Please read our .We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
*** USA Job Seekers:***. Lexis Nexis is seeking an innovative and data-driven
** Associate Digital Customer Success Manager
** to support our growing digital customer segment. This role is focused on driving engagement, satisfaction, and retention across our self-serve and digital customer base through effective communication, digital experience optimization, and actionable insights.

The ideal candidate has experience in
** digital customer success**,
** customer engagement**, or a related
** digital marketing/analytics
** role. They will leverage technology and data to build scalable engagement strategies that create value for our customers and foster loyalty in a digital-first environment.
** Key Responsibilities
*** Drive Digital Engagement:
Develop and deliver digital engagement programs that promote customer adoption, education, and retention through scalable and automated channels.
* Content Strategy & Execution:
Create and refine digital communications and campaigns that resonate with customers and deliver measurable engagement outcomes.
* Customer Insights & Analytics:
Analyze customer usage data using tools like Pendo, Salesforce, Tableau, and other analytics platforms to identify engagement trends, success metrics, and opportunities for improvement.
* Lifecycle Management:
Support digital onboarding, product education, and retention efforts through proactive digital touchpoints and automated…