Global Customer Delivery Enablement Manager

Overview

Walk Me, an SAP company, pioneered the Digital Adoption Platform (DAP) to enable business leaders to fully harness technology in today s digital landscape. By leveraging Walk Me s features—guidance, engagement, insights, and automation—employees boost efficiency, executives gain greater visibility into digital usage, and organizations maximize their digital assets, driving successful digital transformation.

Together, SAP and Walk Me form a powerful partnership that revolutionizes the digital transformation journey. This collaboration allows businesses to unlock the full potential of SAP s robust ERP solutions while seamlessly enhancing user experience and productivity with Walk Me s intuitive digital adoption platform.

The Global Customer Delivery Enablement Manager is a pivotal role responsible for driving the technical proficiency and delivery excellence of the Walk Me Global Customer Delivery organization. You will develop the strategy and execution for onboarding, continuous learning, and methodology certification for our Professional Services consultants. Working closely with Services leadership, you will ensure our global delivery teams have the tools, technical knowledge, and consulting frameworks necessary to drive world-class customer outcomes and maximize the value of the Walk Me platform.

• Operational Excellence and Performance
• Improve time-to-productivity for new consultants by enhancing onboarding programs and technical bootcamps.
• Evaluate the effectiveness of enablement programs by tracking key performance indicators (KPIs) such as billable utilization, project health scores, and customer time-to-value.
• Standardize global delivery methodologies to ensure a consistent and high-quality "Walk Me Experience" for all enterprise customers.
• Leadership and Collaboration
• Partner with the SVP of Global Customer Delivery and regional delivery leads to identify skills gaps and technical training priorities.
• Act as the bridge between Product Management and the Services organization to ensure consultants are enabled on new features before they hit the market.
• Collaborate with the broader Revenue Enablement team to ensure alignment between what is sold (GTM) and what is delivered (Professional Services).
• Training and Curriculum Development
• Design and manage technical certification paths for the Walk Me customer delivery team, focusing on solution architecture, implementation best practices, and advanced DAP builds.
• Deliver advanced training sessions during Global Services Summits and regional workshops.
• Lead the development of a "Services Playbook" that includes standard operating procedures, implementation templates, and troubleshooting guides.
• Leverage Mindtickle, Walk Me Learning Arc, Confluence, and Walk Me itself to deliver scalable, just-in-time learning content.
• Program Management
• Manage the end-to-end lifecycle of enablement projects, from initial needs analysis to global rollout and maintenance.
• Support the launch of new service offerings or product modules by preparing technical enablement kits for the field.
• Audit and optimize the use of internal tools within the delivery team.
• Program Design & Delivery
• Design and deliver comprehensive enablement programs focused on Walk Me implementations, including:
  • Instructor-led bootcamps
  • Technical workshops
  • Hands-on labs
  • Partner enablement sessions
• Develop programs for both virtual and face-to-face consumption, ensuring consistency, quality, and scalability across regions.
• Own all delivery enablement, requiring deep technical fluency and the ability to lead advanced, interactive sessions.
• Content & Curriculum Development
• Create and maintain enablement content such as:
  • Online workshops and modular learning paths
  • Bootcamp curricula and facilitator guides
  • Technical playbooks and implementation best practices
  • Enablement newsletters and ongoing communications
• Ensure delivery enablement builds upon—and aligns with—existing sales training and product training foundations.
• Cross-Functional Collaboration
• Partner closely with:
  • Sales Enablement
  • Product Training
  • Product Management
  • Professional Services
  • Partner Success
• Align delivery enablement programs with evolving…