Tech Support Specialist

Raleigh,, United States | Posted on 01/13/2026

Pay Bright is a leading provider of end-to-end payment solutions. The company’smission is to enable businesses and consumers to connect andtransact seamlessly through best-of-breed solutions in payment processing, digital wallet, card issuing, and online cashapplications.
Pay Bright was founded by acollege student who identified the struggles that mostbusinesses face when it comes to accepting credit cards. Aftera few short years,
Pay Bright has become thechosen processor of thousands of businesses spanning theentire country. The company’s expansion has been amazing, andwe are looking for exceptional people to join the Pay Bright Team.

As a Tech Support Specialist I, you’ll be the go-to problem solver for our merchants, delivering friendly, knowledgeable support on everything from network issues to point-of-sale setups. You’ll join a fast-paced, collaborative team that takes pride in resolving issues quickly and thoroughly. If you love digging into technical problems, helping people, and working in a role where no two days are the same, we’d love to hear from you!

• Deliver top-notch technical support to merchants via phone, email, and support tickets
• Troubleshoot hardware and software issues, including payment terminals, POS systems, and network connectivity
• Guide customers through setup, configuration, and diagnostic steps with clarity and patience
• Manage a personal queue of support tickets, ensuring timely, accurate, and complete resolution
• Document all customer interactions thoroughly in internal systems
• Collaborate with other teams (e.g., Applications, Finance) to resolve complex or cross-functional issues
• Proactively follow up to ensure successful outcomes and customer satisfaction
• Prioritize tasks in a fast-paced environment while meeting internal SLAs and response time targets
• Handle sensitive customer data in compliance with security and confidentiality standards
• Serve as a knowledgeable, professional representative of Pay Bright’s values in every interaction

• 2+ years of experience in technical support or customer service
• Strong written and verbal communication skills with a focus on clarity and empathy
• Solid troubleshooting and problem-solving abilities, even under pressure
• High attention to detail and strong organizational skills
• Positive, team-oriented attitude with a willingness to learn
• Comfortable navigating CRMs and support platforms
• Strong typing skills (minimum 45 WPM)

• Full-time(40 hours per week)
• Monday–Friday,with occasional weekend hours as needed
• Medical insurance
• Dental insurance
• Paidtime off
• Paid holidays
• 401(k) retirement plan with company match

At Pay Bright, wepride ourselves on honesty, tenacity, and reliability—values thatguide everything we do. We hold ourselves to the highest standards, with a strong emphasis on clear, consistentcommunication and a relentless focus on execution. We’re driven bya passion for quality, with our success built on persistence,integrity, and a shared commitment to doing things the rightway—delivering exceptional service and maintaining excellence across the board.

Pay Bright is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.