Sr. Manager, IT; Customer Experience

Position: Sr. Manager, IT (Customer Experience)
This job is with Thermo Fisher Scientific, an inclusive employer and a member of my Gwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Work Schedule
Standard (Mon-Fri)  Environmental Conditions
Office

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

DESCRIPTION:

Join Thermo Fisher Scientific as a Senior Manager of IT and contribute to shaping our technological future. In this leadership position, you'll guide a collaborative team of IT professionals while advancing digital transformation across our organization - specifically within our Pharma Services Group commercial ecosystem. You'll develop and implement comprehensive IT roadmaps that align with our business objectives, oversee core business systems, and ensure reliable operation of our IT infrastructure.

This role offers an opportunity to innovate and contribute significantly as you collaborate with business leaders to identify and implement technology solutions that drive growth and efficiency. You'll be responsible for managing IT operations, maintaining security compliance, and cultivating a culture of excellence in technical support and service delivery.

REQUIREMENTS:

• Advanced Degree plus 6 years of experience, or Bachelor's Degree plus 8 years of experience in IT and/or customer experience roles

• Preferred Fields of Study:
Computer Science, Information Technology, or related field

• Salesforce Professional certifications and/or AI experience are preferred

• Strong knowledge of business applications (ERP, CRM, e-commerce platforms) with implementation and integration experience, particularly in Salesforce

• Leadership ability to develop, mentor, and manage high-performing IT teams

• Strategic mindset with excellent problem-solving and critical thinking skills

• Strong project management capabilities and budget management experience

• Outstanding communication and interpersonal skills with ability to influence across all organizational levels

• Experience building consensus and partnerships across stakeholder groups

• Track record of implementing customer experience related digital transformation initiatives

• Knowledge of IT security best practices and compliance requirements

• Ability to prioritize resources and deliver results in a distributed environment

• Travel required (up to 25%)

• Experience leading distributed teams preferred

• Commitment to innovation and continuous improvement

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