Technical Services Delivery Manager - Platform Services

Technical Delivery Manager (TDM)

Department: IT

Location: Raleigh, NC, USA

Employment Type: Regular

Shift: 1st shift (United States of America)

• Performs problem tracking, diagnosis and root‑cause analysis, replication, troubleshooting, and resolution for highly complex issues.
• Oversees programming and debugging activities performed by others.
• Responds to incidents or service tickets in a timely manner.
• Provides technical consultation on extremely challenging or unusual situations.
• Leads large, complex projects related to improving processes or support capabilities.
• Engages and manages external vendors.
• Interprets internal/external business challenges and recommends best practices.
• Uses sophisticated analytical thought to exercise judgment and identify innovative solutions.
• Mentors less experienced teammates to build technical expertise.
• Might have people‑management responsibilities.

Required Qualifications:

• Bachelor's degree and eight years of experience in development or production support, or an equivalent combination of education and work experience.
• Deep specialized and/or broad functional knowledge.
• Sound understanding of business and organizational strategies and processes.
• Ability to interpret internal and external business challenges and recommend best practices.
• Ability to lead complex projects.
• Sophisticated analytical skills and the ability to solve complex technical and business problems.
• Ability to influence others at senior levels to adopt a new perspective.

Preferred Qualifications:

• 7+ years of experience in technical program or delivery management within enterprise IT, platform engineering, Dev Ops, or infrastructure organizations.
• Strong understanding of platform technologies such as AWS, Azure, or GCP.
• Experience with CI/CD pipelines:
  Git Hub Actions, Jenkins, ArgoCD.
• Experience with IaC & automation:
  Terraform, Ansible, Service Now workflows.
• Experience with Container platforms:
  Kubernetes, Open Shift.
• Experience with Security & observability tools:
  Vault, Prometheus, Open Telemetry, Splunk.
• Proven ability to drive delivery across multiple concurrent efforts with complex interdependencies.
• Exceptional skills in written communication, stakeholder influence, and risk management.
• Hands‑on experience with tools like Jira, Rally, Confluence for tracking and reporting.
• Exposure to internal developer portals and platform product management.
• Background in software engineering, platform operations, or systems architecture.
• Experience working with compliance‑heavy environments (NIST, SOX, FFIEC, ISO).
• Familiarity with platform product management concepts and internal developer portals (e.g., Backstage).
• SAFe Agile or PMP certification (or equivalent delivery methodology expertise).

• Regular sitting (25%–50% of the time).
• Lifting up to 25 lbs.
• Visual / Audio / Speaking:
  Able to access and interpret client information from the computer and hear and speak with individuals in person and on the phone.
• Manual dexterity / keyboarding:
  Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.
• Availability:
  Able to work all scheduled hours, including overtime, as directed by manager/supervisor and required by business need.
• Travel:
  Up to 25%.

General description of available benefits:
Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax‑preferred savings accounts, and a 401(k) plan to eligible teammates. Eligible teammates receive at least 10 days of vacation (prorated based on date of hire) and 10 sick days, plus paid holidays. Additional benefits and retirement plan options may apply depending on division and position.

Candidate must be located in or willing to self‑relocate to:
Charlotte, Raleigh, or Wilson, NC;
Atlanta, GA or Richmond, VA.

Truist will not sponsor an applicant for work visa status or employment authorization, nor offer any immigration‑related support for this position.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug‑Free Workplace. EEO is the Law. E-Verify IER Right to Work.