Client Technical Services Analyst

General information

# 21493

Remote? No

Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion.

From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?

At Ally, you get a startup feel, but experience the benefits of a company that has worked out the kinks and is fulfilling its purpose. We are always evolving and see that as a good thing. From owning our work to seeing its impact in the real world, our team is relentless in finding new ways technology can help make experiences better and help people.

We are problem solvers, we value diverse thinking, we support one another, and we challenge ourselves to think bigger in the journey to deliver customer-obsessed tech solutions. To read more about what our tech team does, be sure to visit our tech blog h

Serves as a technical expert to lower level engineers. Acts as a liaison between the development teams and infrastructure teams to ensure consistency and commonality in technology standards. Provides technical expertise in the establishment and implementation of standard and guidelines that guide the design of technology solutions including architecting and implementing solutions requiring integration of multiple platforms, operating systems, and applications across the enterprise.

Keep up to date on technology trends and may participate in the establishment and implementation of standards and guidelines that guide the design of technology solutions. This is a mid-level to senior- level position that will report to either a Systems Engineering Manager or Director.

At this time, Ally will not sponsor a new applicant for employment authorization for this position.

• Configure, implement, and tune
  -technology- solutions to meet business and technical requirements on designated projects.
• Participate in system testing activities related to infrastructure solutions.
• Create technical documentation to ensure effective operations/support of the infrastructure solution.
• Maintain security, backup, and redundancy strategies.
• Monitor technology availability and reliability and when necessary will assist with leading cross-domain operational/engineering teams and LOB application teams to triage high priority or performance degrading incidents.
• Assist with operations and production coverage; provide 1st and 2nd level support for technical area of responsibility.
• Support/Perform change requests as required for hardware upgrades, additions, configuration changes, etc. with proactive co-ordination with vendors and Ally stakeholders.
• Comply with Change Management, Release Management, IT Risk - Compliance processes and standards.

• 3+ years of experience preferred.
• Gather client requirements and design consistent, repeatable processes for complex operations
• Ability to collaborate with IT operations, development teams, and other Line of Business (LOB) partners
• Detail and results oriented
• Ability to work independently and prioritize tasks
• Prior work experience in financial services and/or other regulated environments is a plus
• Extensive experience with industry-standard trading platforms
• Experience in brokerage/finance customer service
• Working knowledge of trade and order routing lifecycle
• Working knowledge of clearing houses

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally’s total compensation - or total rewards - extends beyond your paycheck and is designed to support and enrich your personal and professional life, including:
Time Away: competitive holiday and…