Financial Systems Business Partner; NetSuite

Overview

This role is a critical primary liaison between business stakeholders & users and our outsource provider for critical core business platforms such as but not limited to;
Net Suite, Salesforce SPIFF, SAP Concur and our future HRIS.

Drive delivery excellence from outsourced support teams while ensuring business needs are met and cross-platform integration success.

Foundational role in an expanding Business Applications team with significant growth potential.

Reports to:

Vice President, Enterprise Architecture

This role offers significant career development opportunities as Avison Young's Business Applications function matures. Work closely with director & VP
-level leadership, gain exposure/shape enterprise architecture strategy, and expand scope as the team grows.

Future opportunities include team leadership, expanded portfolio ownership, or evolution into director-level roles.

• Maintain internal relationships with finance, operations, and accounting leaders in multiple territories.
• Partner with global accounting liaison team on core requirements, feasibility, priority and delivery
• Translate business requirements into technical specifications and acceptance criteria
• Communicate roadmaps, issues, and system changes
• Oversee with our outsource provider, the delivery of incidents, changes, and enhancements
• Hold vendors accountable to SLAs and quality standards
• Coordinate across multiple support partners
• Escalate issues and track resolution
• Conduct regular service performance reviews with outsource teams
• Handle routine vendor payment processing through to AP
• Advise strategy and evolution for assigned applications to IT Leadership
• Prioritize enhancement requests and system improvements
• Monitor system health, usage, and business value
• Maintain application documentation and standards
• Co-ordinate any onboarding of new applications into the Portfolio
• Ensure critical Training Resources are integrated into wider Training Capabilities within AY
• Align with Enterprise Architecture
• Partner with CRM Director on Salesforce integrations
• Collaborate with BI/Data teams on operational analytics requirements within scope
• Work with outsourced automation teams on process improvements
• Ensure data quality across integrated systems
• Lead implementation of new features & changes within portfolio of Applications
• Participate in cross-platform process
• Manage system upgrades and migrations
• Ensure proper testing and change management

• 5+ years managing enterprise business applications
• Experience with Net Suite or similar ERP platforms
• Proven vendor management and outsource coordination
• Understanding of system integrations and data flows
• Strong business acumen in finance and revenue processes
• Excellent communication and stakeholder management skills

• Net Suite certification or administration experience
• Prior work in outsourced IT environments
• Experience with Spiff, Concur, or similar platforms
• Knowledge of Salesforce integrations and Lead to Cash processes
• Commercial real estate or professional services background

Avison Young is proud to be an equal opportunity employer, committed to promoting diversity and inclusivity within our workforce. Our non-discrimination policy ensures that all individuals are treated equally, regardless of race, gender, religion, sexual orientation, or disability. We believe in fostering a positive and inclusive work environment that values accessibility and fair recruitment practices for all employees. We hope you will join us in committing to create a workplace that is fair, equitable, and welcoming to all.

• Traditional and Roth 401k with generous employer match and immediate vesting
• 12 weeks of Paid Parental Leave after one year of tenure
• Medical, Dental, Vision Insurance
• Company paid Life and AD&D Insurance
• Company paid Short & Long-Term Disability
• Voluntary Critical Illness and Accident Coverage
• Healthcare, Dependent Care, Commuter & Transit Pre-Tax Benefits
• Wellness program
• Employee Assistance Program (EAP)

• Competitive paid vacation days
• 2 personal/wellness days
• Paid holidays plus 2 floating holidays
• Annual volunteer day for Day of Giving