Partner Services Manager - Mid to Senior Level

CMK Resources is partnering with a global leader in enterprise storage solutions to identify a Partner Services Manager
/Channel Partner Manager to support and scale partner operations across the Americas.

This individual will act as a liaison between internal teams and a broad ecosystem of channel partners, including large strategic partners such as VARs and MSPs. The role requires a blend of partner strategy, operational execution, and technical services understanding, with the ability to operate independently in a fast-moving, global environment.

Work Model: Remote or Hybrid (US-Based)

Preferred

Location:

Raleigh, NC (strong preference);
Chicago, IL or Lehi, UT considered

• Serve as a senior point of contact for Americas-based channel partners
• Own partner operational health, data accuracy, and performance visibility across internal platforms (Salesforce, Service Now, Tableau, Skyline)
• Lead partner onboarding, access provisioning, and ongoing enablement activities
• Drive partner performance initiatives, escalations, and customer experience improvements
• Partner closely with Sales, Support, Professional Services, and Delivery teams to ensure alignment
• Provide leadership in planning and executing regional partner forums and events
• Identify operational gaps and lead process improvement initiatives
• Act as a trusted advisor to both partners and internal stakeholders
• Support global partner initiatives and regional execution

• 5+ years of experience in partner services, channel management, technical account management, or service delivery
• Strong understanding of channel‑led models where partners deliver implementation and support services
• Background in technical services, support, or customer‑facing technical roles
• Demonstrated ability to balance strategic thinking with hands‑on execution
• Advanced proficiency with Salesforce, Service Now, Tableau, and CRM/reporting tools
• Excellent stakeholder communication skills across global, cross‑functional teams
• Comfortable working independently with limited oversight
  
  Previous Americas partner experience strongly preferred
• Multilingual skills a plus but not required