Middleware​/Application Support Engineer

Responsibilities

• Provide L2/L3 production support for enterprise applications and integrations
• Install, configure, patch, and maintain middleware platforms and web servers
• Monitor application performance, server health, and messaging components
• Troubleshoot complex application and middleware issues and perform root cause analysis
• Deploy applications in clustered and multi-environment setups
• Support application integrations and document generation processes
• Ensure adherence to security standards and best practices
• Coordinate with development teams and external vendors for issue resolution
• Manage escalations and maintain SLA commitments
• Automate routine operational tasks and deployments where possible

• Experience supporting middleware platforms (JBOSS and/or Oracle Web Logic)
• Strong knowledge of application deployment (WAR/EAR) and clustered environments
• Hands-on experience providing L2/L3 production support
• Solid understanding of JVM concepts and troubleshooting techniques
• Experience with messaging systems (JMS queues and topics)
• Familiarity with performance monitoring and logging tools
• Strong problem-solving and communication skills

• Experience with web servers such as IIS
• Exposure to document generation platforms or API integrations
• Knowledge of security protocols such as SSL/TLS