Manager, NAM Revenue Operations

Overview

We re Celonis, the global leader in Process Intelligence technology and one of the world s fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing AI, data and intelligence at the core of business processes - and for that, we need your help. Care to join us?

The Team: The Revenue Operations (Rev Ops) team at Celonis serves as the strategic engine behind our Go-To-Market (GTM) success. By unifying revenue operations, analytics, and infrastructure into a single, simplified structure, the team creates the data-driven foundation necessary for scaling growth across the entire customer value chain. Operating at the vital intersection of Sales, Marketing, Finance, and Compensation, Rev Ops champions an agile and collaborative approach to eliminate friction and drive alignment.

Ultimately, the team is dedicated to building a consistent operational model that empowers our GTM teams to move with clarity, efficiency, and precision.

The Role: Reporting into the VP of North America Revenue Strategy and Operations, you won t just be watching the gears turn—you ll be helping to build the machine. Based in our Raleigh hub, you will support the end-to-end operational strategy for one of our most critical markets. This is a high-impact, hands-on role where you ll play a lead role partnering with multiple GTM functions to create a data driven and AI-native strategy to build our growth engine for scale in North America.

• Lead and manage high-impact, cross-functional revenue initiatives from initial concept and analysis through to deployment, adoption, and results measurement.
• This role will lead as a trusted business partner to the BDR and Partner teams critical to scaling our GTM engine. This includes designing and implementing operational improvements, enablement programs, and process changes that drive efficiency and better outcomes.
• Build close interlocks within our NAM & Global Rev Ops teams leading Sales and VE strategies and operations. Collaborate on holistic initiatives that drive outcomes for customers and improved experiences for our account teams.
• Dive deep into sales data (using Salesforce, AI, and other tools) to report on pipeline health, identify gaps in performance, and surface opportunities for revenue acceleration to leadership.
• Proactively gather qualitative and quantitative feedback by listening to sales calls, interviewing front-line sellers (BDRs, AEs, VEs), and analyzing performance reports to understand the "why" behind the data.
• Influence the tech stack roadmap to help the NAM business scale and drive rep productivity.
• Own the full lifecycle of your initiatives, demonstrating excellent collaboration skills to ensure alignment across stakeholders. Success is measured by full adoption and tangible business results, not just project launch.
• Continuously monitor and iterate on deployed initiatives, gathering feedback to ensure they remain effective and are driving the intended revenue impact.

• 5+ years of experience in Revenue Operations, Sales Operations, or a related GTM strategy role, preferably within a B2B SaaS company.
• Expert-level proficiency in Salesforce for reporting and analysis, combined with strong hands-on experience with BI platforms.
• Advancing proficiency and curiosity around AI use cases for Rev Ops & Field teams; experience with embedded AI capabilities + conversational AI to simplify workflows and enrich customer engagement.
• Familiarity with the broader GTM tech stack and data infrastructure, such as Salesloft, Zoom Info (or other enrichment tools), compensation tools, and Snowflake databases.
• Deep business acumen with the ability to move beyond what the data says to why it matters, identifying the right KPIs to measure and grow revenue.
• Proven experience in B2B sales, either as a former BDR, Account Executive, or Sales Manager, OR extensive experience directly supporting sales teams with operational and enablement improvements that demonstrably drove results.
• Demonstrated experience leading cross-functional projects or initiatives, showing strong leadership and program…