Senior ServiceNow Developer

Overview

About the Opportunity The UNC System Office is seeking a highly skilled and motivated Senior Service Now Developer to lead the implementation and optimization of the Service Now platform across key enterprise modules including HR Service Delivery (HRSD), IT Service Management (ITSM), Customer Service Management (CSM), Strategic Portfolio Management (SPM), and Integration Hub.

The role is critical to the modernization of digital services and business workflows across the System Office. The successful candidate will have extensive experience in standing up and configuring Service Now instances from the ground up and will collaborate closely with UNC System Office staff, including those with business workflow expertise and prior Service Now implementation experience. This collaborative approach ensures that technical solutions are aligned with real-world needs and institutional goals.

The Senior Service Now Developer is responsible for designing, building, configuring, integrating, and maintaining the Service Now platform to deliver business capabilities across HR Service Delivery, IT Service Management, Customer Service Management, and Strategic Portfolio Management. This role combines in-depth technical expertise with a practical understanding of process workflows and platform optimization to deliver scalable, maintainable, and high-quality solutions.

An ideal candidate will have strong interpersonal communication and stakeholder engagement skills, a proven ability to manage competing priorities and deadlines in a collaborative environment, a strategic mindset with practical experience implementing enterprise-grade workflow systems and a high degree of initiative and ownership.