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Apple Mac Helpdesk Support Analyst
Job in
Raleigh, Wake County, North Carolina, 27601, USA
Listed on 2026-03-12
Listing for:
Red Oak Technologies
Full Time
position Listed on 2026-03-12
Job specializations:
-
IT/Tech
IT Support, Technical Support, HelpDesk/Support
Job Description & How to Apply Below
Position:
On site Candidates must be able to work onsite at client, 5 days a week
Hourly Rate: $30-35.00
Ticketing System:
Service Now. Handling call escalations from Tier 1 to Tier
2. Standard working hours, M-F, 8 hours a day supporting PST. Phone, email and chat support.
- Technical Support – 2+ years
- Written Communication – 2-5 years
- Mac OS X – 2-5 years
- Time Management – 2-5 years
- Communication Skill – 2-5 years
- Problem Solving – 2-5 years
- iOS – 2-5 years
- Knowledge of ITIL standard methodologies such as the difference between Incident, Problem, and Change
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