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HelpDesk/Support Technical Support IT Support IT Consultant

Service Desk Lead: ITIL-Driven Team Coach

Job in Raleigh, Wake County, North Carolina, 27601, USA
Listing for: Pipe Recruit
Full Time position
Listed on 2026-03-12
Job specializations:
  • IT/Tech
    HelpDesk/Support, Technical Support, IT Support, IT Consultant
Salary/Wage Range or Industry Benchmark: 125000 - 150000 USD Yearly USD 125000.00 150000.00 YEAR
Job Description & How to Apply Below
A technology service provider is seeking a Service Desk Consultant/Lead in Raleigh, NC. This role involves leading the IT service desk operations and ensuring efficient resolution of technical issues while improving overall service delivery. The ideal candidate will have over 5 years of experience in IT support roles, with strong leadership and technical skills. Responsibilities include managing the service desk team, implementing best practices, and optimizing processes to enhance user experience and efficiency.
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