ServiceNow Technical Specialist at NC
Job in
Raleigh, Wake County, North Carolina, 27601, USA
Listed on 2026-03-03
Listing for:
Elite Workforce Inc
Full Time
position Listed on 2026-03-03
Job specializations:
-
IT/Tech
Technical Support, IT Consultant, Systems Developer, IT Business Analyst
Job Description & How to Apply Below
Position:
Service Now Technical Specialist
Location:
Locals to NC only (Remote )
Client:
State of North Carolina
Duration: 12+ Months
Job Description:
We are seeking a Service Now Technical Specialist to support the Customer Service Management (CSM) system. This role involves working collaboratively to enhance and maintain the Service Now platform while ensuring compliance with best practices. The ideal candidate will gather business requirements, translate them into technical documentation, and actively contribute to system improvements.
Key Responsibilities:
- Administer and enhance the Service Now platform, focusing on the CSM application.
- Collaborate with developers to gather business requirements and create technical documentation.
- Perform system enhancements, upgrades, and bug fixes within Service Now.
- Engage stakeholders for iterative configuration and design reviews of the CSM application.
- Monitor application performance and suggest improvements to existing processes.
Required Skills:
- 5+ years of experience with Service Now, particularly in CSM.
- Proficiency in web technologies:
JavaScript, HTML, XML, and Web Services. - Experience with Service Now forms, fields, lists, and scripts.
- Knowledge of integrating Service Now with other tools and data sources.
- Strong communication skills for effectively conveying technical information.
To Apply:
Send your resume to with the subject line "Resume Submission" to grab immediate attention on your submission.
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