IT Business Analyst

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Regular

English (Required)

1st shift (United States of America)

The IT Business Analyst will play a key role in supporting enterprise-wide infrastructure modernization initiatives, with a primary focus on helping application teams upgrade or migrate their platforms to supported versions of operating systems and databases. This role directly contributes to the organization’s evergreen strategy by driving the remediation of applications running on obsolete or extended-support technologies.

• Partner with Application Teams:
  Engage with application owners and technical teams to assess current-state environments and determine upgrade or migration requirements for operating systems and databases.
• Plan and Coordinate Upgrades:
  Facilitate structured planning discussions using established project methodologies and guidelines to define the appropriate upgrade approach, scope, and timeline for each application.
• Execute Against Plans:
  Track, monitor, and drive execution of application upgrade activities, ensuring progress aligns with agreed-upon schedules and enterprise objectives.
• Risk, Issue & Decision Management:
  Document and maintain clear, accurate records of risks, issues, decisions, assumptions, and dependencies throughout each upgrade or migration effort.
• Cross-Team Facilitation:
  Work across matrixed teams - including infrastructure, security, database, and application development—to remove impediments, elevate blockers, and ensure successful delivery.
• Communication & Reporting:
  Provide regular status updates, progress reporting, and stakeholder communication to ensure transparency and alignment across business and technical groups.
• Support Standards & Compliance:
  Ensure upgrade paths adhere to enterprise architecture standards, security requirements, and technology lifecycle policies.

• Experience supporting infrastructure, application lifecycle, or platform upgrade initiatives.
• Strong analytical, documentation, and facilitation skills.
• Ability to coordinate work across multiple teams and manage competing priorities.
• Familiarity with operating system and database lifecycle management is a plus.
• Strong communication skills and the ability to build relationships across technical and non-technical stakeholders.

For this opportunity:
Truist will not sponsor an applicant for work visa status or employment authorization, nor will we offer any immigration-related support for this position (including, but not limited to H-1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN-1 or TN-2, E-3, O-1, or future sponsorship for U.S. lawful permanent residence status).

The teammate that is hired for this position will be required to work in the office daily in one of the following locations:
Atlanta, GA, Charlotte, NC, Raleigh, NC, Richmond, VA or Wilson, NC.

• Participate with peer groups in Tech and other lines of businesses (LOBs) to identify, document and communicate business needs and provide technology solutions.
• Work closely with business stakeholders to understand business processes and strategies. Ensure all stakeholders are involved in requirements gathering activities.
• Establish project and work requests requirements using document, business process and workflow analysis.
• Plan, elicit, capture, analyze and validate business, functional and/or technical requirements.
• Participate in or facilitate requirements elicitation sessions and walkthroughs.
• Perform current state analysis of existing business systems, applications and functions.
• Prepare user interface diagrams, business process and workflow diagrams in support of small work requests (enhancements) or large scale project implementations.
• Develop and maintain effective working relationships with business process owners and other stakeholders to develop acceptance criteria and a plan to facilitate user acceptance testing of a solution that meets the business requirements.
• Attend project status meetings and provide regular updates to the project teams through regular presentations, status reports and meeting minutes.
• Develop understanding of core systems, applications and technical platforms.
• Observe strict adherence to all Technology and Truist policies and standards (e.g. Systems Development Life Cycle (SDLC), Change Management, etc).

• Associate’s degree in Information…