Senior Business Analyst​/software tester

Senior Business Analyst / Software Tester – Raleigh, NC, US

The NC Department of Health and Human Services (DHHS) is seeking a senior Business Analyst / Software Tester to support the implementation of a statewide IT project for the Division of Public Health (DPH).

This hybrid role combines business analysis with software quality assurance testing responsibilities. The senior BA / Tester will work with the business and other stakeholders to support the business process analysis, and will also perform QA and testing to ensure applications run smoothly.

• Develop a strong understanding of the functions, uses and requirements for the system
• Gather, analyze, and document business requirements from stakeholders.
• Identifying and documenting current and future state process workflows
• Developing documents such as:
  Business objects inventory list Reports, email notifications and Forms List, Email Notifications/Letters Inventory List, User Stories, Permission Matrix, Wireframes
• Additional development of documents may include but is not limited to entity relationship diagrams, data dictionaries, system context diagrams
• Preparing and maintaining project documentation and artifacts including analysis, reports and user documentation
• Help business develop use cases
• Translate business needs into functional specifications and user stories.
• Collaborate with development teams to ensure requirements are understood and implemented correctly
• Supporting required system go-live activities
• Documenting gap analysis

• Execute manual and automated test cases to validate software functionality, performance, and security.
• Perform data migration testing to ensure accurate transfer of data between systems.
• Conduct back-end testing, including validation of APIs, server-side logic, and integration points.
• Write and execute database queries (SQL) to verify data integrity and consistency.
• Identify, document, and track software defects using issue tracking tools (e.g., Jira, QC, ADO).
• Collaborate with developers and product teams to resolve bugs and improve application quality.
• Perform regression, integration, and user acceptance testing (UAT).
• Create and maintain test plans, test scripts, and testing documentation.
• Ensure compliance with QA standards and best practices.
• Strong English comprehension and communication skills (spoken and written) for clear documentation and effective user support.
• Ability to work autonomously and be a "self-starter"
• Experience working in a fast-paced Agile Testing environment

• Demonstrated experience participating in the documentation of functional requirements and technical specifications for existing and new applications
• Strong writing and communication skills
• Collaboration and relationship-building with their team members and clients
• Results-oriented individual with a very strong work ethic and must be able to demonstrate excellent negotiation, communication and problem-solving skills
• Ability to work with customers as a member of cross-divisional work groups and maintain positive and productive relationships with customers, peers, and superiors
• Ability to act independently with sound business judgment and thrive in environment with diverse communication styles
• Ability to prepare and present oral and written documents clearly and concisely
• Ability to manage complex assignments with multiple work streams and aggressive (and sometimes competing) timelines
• Understanding of Software Development Lifecycle (SDLC) concepts and process
• Knowledge of and experience with IT Service Management best practices and principles
• Experience with Microsoft Office Suite (MS Word, EXCEL, PowerPoint, Visio) and Microsoft Project
• Proficiency in writing SQL queries and understanding relational databases
• Extensive understanding of SharePoint end user experience, sites, libraries, lists and groups
• Public Health or other health systems experience is desired
• Must have familiarity with agile methodology, tools and frameworks, i.e. scrum, kanban

• Extensive knowledge of business system analysis techniques and testing methodologies Required 7 Years
• Demonstrated experience in gathering business requirements and development of business rules and process flow. Required 7 Years
• Proven experience with business process design, definition and/or re-design. Required 7 Years
• Experience with Business Analysis methodologies and problem solving Required 7 Years
• Ability to utilize Microsoft Office Suite (MS Word, EXCEL, PowerPoint, Visio) Microsoft Project Required 7 Years
• Excellent communication skills (both verbal and written) Required
• Proficiency in writing SQL queries and understanding relational databases Required 3 Years
• Demonstrable analytical skills and an attention to detail. Required
• Excellent creative thinking and problem-solving skills Proactive, quality oriented, with demonstrated leadership and team building skills. Required
• Experience working for State government Highly…