Senior Manager, IT Control Quality Assurance; Global Security

Job Description

The Senior Manager, IT Control Quality Assurance will join the RBC Global IT Risk Team, enabling the protection of RBC's brand, systems, and operations by equipping business and technology partners with meaningful insights, advice, and information on RBC IT & cyber risks.

The Senior Manager, IT Control Quality Assurance is responsible for assessing and strengthening the quality, consistency, and overall readiness of IT Control testing. This role oversees the formal quality gate between IT control testing execution teams and downstream stakeholders, ensuring work papers are defensible, reproducible, high-quality, and aligned with bank standards. This leader helps drive a QC program, standardizes testing methodology, and delivers actionable thematic insights to reduce rework and improve testing outcomes.

The role may oversee other QC resources and manage external consultants during peak cycles.

• Quality Control (QC) Reviews & Remediation
  - Perform independent QC reviews of IT control testing work papers across all domains, identifying deficiencies in testing quality and documentation. Drive timely remediation of QC observations with clear requirements and deadlines, collaborating with Test Performers and Test Leads to address issues.
• 2
  
  LOD/3
  
  LOD Feedback & Guidance
  - Review 1
  
  LOD responses to 2
  
  LOD/3
  
  LOD inquiries and observations, ensuring alignment between work papers and feedback. Provide guidance to testers on response best practices and standardize updates to work papers for consistency.
• Standardization & Methodology
  - Develop and maintain testing playbooks, pre-submission checklists (for testers and QC reviewers), and QC templates. Partner with Test Leads to embed QC guidance into testing tools and standardize evidence requirements and sampling methodologies.
• Calibration & Training - Oversee calibration sessions to ensure consistent interpretation of testing criteria (e.g., pass/fail thresholds, evidence sufficiency, thematic observations). Identify recurring QC themes, convert them into training materials.
• Reporting, Metrics & Governance
  - Produce QC reports and metrics (e.g., defect rates, rework trends, portfolio coverage) and present findings in governance forums. Recommend process improvements and updates to governance documents based on insights.
• Team Oversight & Resource Management
  - Oversee junior QC resources and external consultants during peak cycles, providing coaching, peer reviews, and quality assurance. Track resource allocation and usage metrics, ensuring efficient team performance and ongoing skill development.

• Bachelors' degree in Information Systems, Computer Science, Accounting, Finance, Engineering, or related field.
• 8+ years of risk / control evaluation, with at least two years in a team lead capacity
• Proven ability to lead cross-team remediation and influence without direct authority.
• Strong written and communication skills to document and communicate the quality control work. Ability to understand the stakeholders' expectations for information
• Knowledge of FINRA, SEC, MSRB, FRBNY and OCC rules and regulations.

• Previous experience working in banking/ financial services
• Preferred
  
  Certifications:
  
  CRISC - Certified in Risk and Information Systems Control, CISA - Certified Information Security Auditor, CISSP - Certified Information Systems Security Professional.
• Deadline-driven and results-oriented; able to meet consistently high-quality standards while handling a variety of tasks and deadlines simultaneously

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
• Leaders who support your development through coaching and managing opportunities.
• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive, and high-performing team.
• A world-class training program in financial services.
• Opportunities to do challenging work.

Critical Thinking, Decision Making, Detail-Oriented, Dev Ops, IT Quality Assurance, Long Term Planning, Process Management, Risk Management, Software Product Testing, Test Automation

Address: 8081 ARCO CORPORATE DRIVE:

RALEIGH

City:
Raleigh

Country:
United States of America

Work hours/week: 40

Employment Type:

Full time

Platform: TECHNOLOGY AND OPERATIONS

Job Type: Regular

Pay Type:

Salaried

Posted Date:

Final date to receive applications:

Note:

Applications will be accepted until 11:59 PM on the day prior to the Final date to receive applications date above

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