Senior Business Systems Analyst - Consumer Loan Origination

Senior Business Systems Analyst - Consumer Loan Origination

Join to apply for the Senior Business Systems Analyst - Consumer Loan Origination role at First Citizens Bank

Overview
This is a remote role that may only be hired in the following locations: CT, DE, IA, IN, KS, KY, NC, NH, OH, PA, RI, SC, VA, WV, WI, AZ, FL, GA, MI, MO, TN, TX.

Responsibilities

• Take ownership of multiple Laser Pro Lending applications across Consumer and Commercial environments; you will be the primary person responsible for implementing maintenance releases and configuring new document or system requirements.
• Work with our product and business partners to understand new requirements, then write clear user stories within Jira.
• Partner with our software engineers and QA as needed to test, document defects, and ensure high quality software is deployed.
• Develop expertise on our other homegrown and vendor-support loan origination systems; while Laser Pro Lending will be the initial focus, this position will ultimately support all of our team’s Consumer Loan Origination systems.
• Support our production instances as Tier 3 support, including research, troubleshooting, and communication to other FCB support teams.

Qualifications

• Bachelor's Degree and 6 years of experience in Systems Support, or Analytics, or Operational Support OR High School Diploma or GED and 10 years of experience in Systems Support, or Analytics, or Operational Support.

Preferred

• Experience as an administrator and/or systems analyst for Laser Pro Lending - even better if you’ve configured Laser Pro in a Consumer Lending environment.
• Data analysis and reporting capabilities, including familiarity with SQL, Excel, and presenting data findings.
• Excellent communication skills, both written and verbal.
• The ability to write concise, clear requirements.
• Exposure to working in an agile/Scrum environment.
• A high sense of personal agency and drive to improve - you self-identify questions or problems and drive toward solutions.
• Demonstrated experience administering or performing system analysis/configuration on other banking systems, particularly loan origination systems.
• Familiarity with software integrations, including fluency in understanding API documentation and common integration patterns.
• Experience with informal leadership over other analysts or team members.

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at