Technology Specialist

2620 Discovery Dr, Raleigh, NC 27616, USA

Posted Friday, March 6, 2026 at 5:00 AM

Validate data tables and examine reports to identify and resolve inaccuracies

Extract and analyze data to identify correlations, patterns, and trends in business performance

Communicate analysis results to managers through written and verbal reporting

Use data analysis to recommend operational improvements that increase efficiency and accuracy

Use data modeling to predict outcomes of potential business decisions

Provide cost analysis reporting for external customers as requested

Oversee, troubleshoot, and maintain operational systems including Work In Process reports, SMART Technician, SMART Office, OTIS platform, and Power Apps

Maintain operational and sales reporting tools used across the division

Serve as primary contact for report development within N365 in partnership with the ERP team

Collaborate with IT to implement technical best practices and improve system functionality

Install and support technician laptop applications and provide remote troubleshooting for field technicians

Serve as primary internal resource for troubleshooting technology platforms, reports, and operational systems

Partner with Training leadership to maintain and improve the Technician Career Guide

Support Work In Process and Warranty leadership with reporting to improve service call and warranty claim closure

Support Fleet Services leadership with reporting for contracts, maintenance programs, and fleet performance

Support Product Support leadership with customer service reporting needs

Support Sales Operations with sales performance reporting and analysis

Analyze operational challenges and develop practical solutions utilizing company products and services

Provide training across the division on technology platforms, software applications, reporting tools, and operational workflows

Maintain professional knowledge through ongoing training and development on emerging technologies

Develop clear processes and documentation to support operational consistency and system adoption

Promote collaboration and continuous improvement through strong communication and problem solving

Education requirements are not specified in the description but an associate degree or equivalent is implied.

4+ Years of experience in instructional development and training.

Extensive mechanical background and human relations skills may substitute for the associate degree.

Prolonged periods of sitting and working on a computer.

Frequent use of hands and fingers to operate a computer keyboard, mouse, and other office equipment.

Ability to occasionally stand, walk, bend, or reach while supporting office or operational technology needs.

Ability to lift and move equipment up to 25 pounds on an occasional basis (e.g., laptops, monitors, or peripheral devices).

Ability to travel occasionally between locations or operational sites as needed.

Proficiency with Microsoft Suite – specifically advanced skills with Excel required.

Ability to communicate effectively verbally and in writing.

This job description is not intended to be all inclusive. Your supervisor may request and assign you similar duties. Any major modifications to this job require Human Resources approval.

Gregory Poole Equipment Company is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities.

Gregory Poole Equipment Company is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

2620 Discovery Dr, Raleigh, NC 27616, USA