IT Support Analyst

Please see Special Instructions for more details.

Please include a resume, cover letter and contact information for at least three professional references.

Posting Information

Posting Number

PG194560EP

Internal Recruitment

No

Working Title

IT Support Analyst

Anticipated Hiring Range

$60,000 - $66,000

Work Schedule

Monday - Friday, 7:30am - 4:30pm

Job Location

Department

Environmental Health and Public Safety - Support Services IT

The Environmental Health and Public Safety ( EHPS ) Support Services department provides EHPS with finance, human resources, IT and administrative operations support services, enabling the division’s departments and senior leadership to focus on their core business functions. The departments we support are the office of the Senior Associate Vice Chancellor, Emergency Preparedness, Environmental Health and Safety, Risk Assessment, the NC State Police Department, Security Applications and Technologies, and Transportation.

As a Pack member,
you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being. As you consider this opportunity, we encourage you to review our Employee Value Proposition and learn more about what makes NC State the best place to learn and work for everyone.

Attain Work-life balance with our Childcare benefits,
Wellness & Recreation Membership
, and Wellness Programs that aim to build a thriving wolfpack community.

Disclaimer:
Perks and Benefit eligibility is based on Part-Time or Full‑Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.

The IT Support Analyst manages hardware, software operations, network maintenance, and user training. Reporting to the Division IT Manager, the successful candidate will leverage technical expertise and collaborate with the Support Services department within the Environmental Health and Public Safety ( EHPS ) division to deliver mission‑critical support.

Resolve hardware and software issues through direct troubleshooting, training, and consultation, while providing strategic recommendations to EHPS leadership.

Identify trends to develop proactive solutions, including training programs and software recommendations. This role provides direct support for all departmental hardware/software and recommends vendors to ensure seamless system integration and compatibility.

• Independently resolve complex hardware and software issues through troubleshooting, training, and technical consultation for EHPS staff.
• Identify recurring technical trends to develop comprehensive training programs and software‑based solutions.
• Translate complex technical concepts for non‑technical staff to facilitate problem resolution and effective user training.
• Maintain high responsiveness to time‑sensitive tickets and urgent service requests.
• Create requests for network port activations, phone relocations, and printer moves.
• Maintain the Resiliency operations center ( ROC ) technology equipment and server room.
• Make sure devices meet EPS (endpoint protection standards) and best practices.
• Identify data streaming and reporting opportunities for EHPS stakeholders, including form integrations; select appropriate IT tools and analysis techniques to diagnose and solve data‑driven problems.
• Serve as the primary interface with Campus IT for all managed desktop devices and department endpoints.
• Apply knowledge of IT architecture and local systems to identify technology improvements and stay current with emerging IT solutions.

• Collaborate independently with managers and external vendors on departmental projects to meet organizational goals.
• Provide immediate response to support requests by developing and implementing sustainable solutions.
• Track user licenses and annual software costs while serving as the departmental liaison for OIT security reviews.
• Collaborate with stakeholders to improve data integrity, tracking, and reporting functions.

• Provide technical recommendations to EHPS staff regarding all utilized…