Product Operations Analyst

Description

Vital Source®, is hiring aProduct Operations Analyst to contribute to our Product team located in Raleigh, North Carolina.

This is a hybrid role that includes a combination of in-office days and remote work

The Product Operations Analyst plays a key role in supporting the Product Management team by turning data into actionable insights. In this role, you will own operational and portfolio reporting, maintain the integrity of product workflow data, and surface opportunities to improve how the product organization makes decisions and tracks overall progress.

Key Responsibilities:

• Build and maintain dashboards and recurring reports that give product leadership visibility into portfolio, delivery, and workflow performance.
• Analyze operational data to identify trends and risks, and translate findings into clear, actionable recommendations.
• Configure and maintain product tools and workflow systems (Jira, Jellyfish, etc.) to ensure data quality and reporting reliability.
• Define and document metric definitions and reporting logic to support consistent analysis across teams.
• Monitor delivery health metrics — such as cycle time and throughput — to assess execution patterns and drive process improvements.
• Support automation and reporting efficiency efforts, including lightweight scripting and AI-enabled tools where applicable.

Required Qualifications:

• 2+ years of experience in product operations, business analytics, or a related analytical role
• Experience building dashboards and reports for leadership or senior stakeholders
  • Proficiency with BI and dashboard tools such as Looker, Power BI, or similar platforms
• Experience working with Jira, Confluence, or similar product management and workflow tools
  • Working knowledge of Jira, including JQL, and familiarity with product workflow data structures
• Exposure to Agile or Scrum delivery environments
• Ability to work with SQL, scripting, APIs, or automation tools to support reporting, data extraction, or workflow efficiency

Preferred

Skills:

• Familiarity with product analytics and workflow tools such as Jellyfish, Pendo, Amplitude, or similar platforms
• Ability to use digital and AI-enabled tools responsibly to support analysis, documentation, and workflow improvement, including validating outputs for accuracy, appropriateness, and confidentiality

Salary Range: $61,500 to $80,000

What We Offer:

• Culture:
  
  Collaborative, Inclusive, and Mission-driven.
• More in your pocket:
  
  Competitive base salary and a strong variable component.
• We take care of all aspects of our people:
  
  Generous,well-rounded benefits such as Medical, Vision, Dental, Life, Disability, Critical Illness, Accident, FSA, HSA, , Pet and Legal Insurance.
• Retirement:401K matchup to 5%.
• We support our families:12 weeks of paid parental leave.
• Continued education:
  
  Use our tuition reimbursement program.
• The Importance of Balance:
  
  Start at 4 weeks’ vacation, 12 sick days, 11 company holidays, and 3 personal days.
• Flexibility:
  
  Flexible work schedules and remote capabilities (by team)
  -feel free to skip the commute and hit your deadlines from home.
• Wellness:
  
  Opportunities for fitness challenges and rewards.

Who We Are:

Vital Source Technologies, LLC has powered digital content delivery across the higher education ecosystem for over 30 years. Winner of the 2024 CODiE award for Most Innovative Ed Tech company, Vital Source delivers more than 28 million learning materials globally each year. With unmatched scale, the Vital Source Learning Delivery Network is trusted by thousands of content providers and institutions worldwide to deliver impactful learning experiences, fuel affordable access programs, and drive a learning advantage for every student.

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.

• EEO/AA Employer/Vet/Disabled
• We participate in EVerify.
• EEO Poster in English
• EEO Poster in Spanish