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Network/Telecom Specialist- Onsite -In Person
Job in
Raleigh, Wake County, North Carolina, 27601, USA
Listed on 2026-06-12
Listing for:
Jobs via Dice
Full Time
position Listed on 2026-06-12
Job specializations:
-
IT/Tech
IT Support, Network Security
Job Description & How to Apply Below
Title: Network/Telecom Specialist – Onsite (In Person Interview)
Location: Raleigh, NC
Contract: Long term – W2 or C2C
Responsibilities- Monitor the statewide Emergency Services IP Network (ESInet) and NG911 systems 24/7 to identify outages, alarms, or performance issues.
- Serve as the first point of contact for PSAPs reporting technical problems or service interruptions.
- Receive, triage, document, and track support tickets through resolution.
- Troubleshoot network, telecom, and connectivity issues affecting 911 operations.
- Communicate with 911 Directors, Supervisors, telecommunications carriers, service providers, and the Internal Board and AT&T Tiger Team regarding outages, maintenance, and incident response.
- Escalate complex incidents to Tier II, Tiger Team technicians, or additional vendors/carriers when needed.
- Maintain documentation, ticket narration, and operational logs in Salesforce.
- Support operational continuity during emergencies, severe weather events, and disaster response situations.
- Monitor network security, system health, and telecommunications performance across PSAPs statewide.
- Coordinate reroutes or alternate communications paths during outages or call surges to maintain uninterrupted 911 service.
- Provide customer‑service‑focused support to PSAP personnel throughout North Carolina.
- In‑person position located at 3900 Wake Forest Road, Raleigh, NC 27609.
- Help desk / incident management.
- Telecommunications support.
- Public safety communications support.
- Supports mission‑critical emergency communications infrastructure for the state.
- Long‑term project, initial period 1 year with continued engagement expected for 4+ years.
- Excellent understanding of technologies, operating systems, networking, anti‑virus, backups, systems firewalls, and switches – 3 years required.
- Knowledge of at least one vendor product:
Juniper, VMWare, Microsoft, or Cisco – 3 years required. - Strong writing skills to maintain organized documentation – 3 years required.
- Knowledge of network cabling, network classification, and network topology – 3 years required.
- Experience with VOIP technologies (highly desired).
- Experience in a NOC environment (highly desired).
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