ServiceNow Data Architect; RAL, CLT, ATL, Richmond, Wilson} W2

Job Title

Service Now Data Architect

6+ months

Raleigh, Charlotte, Atlanta, Richmond, or Wilson

*** Due to client requirements this role is only open to USC or GC candidates***

The Data Architect is responsible for defining the structure, standards, and architectural guardrails that govern service and configuration data within the Service‑Aware Operating Model. This role establishes how data should be modeled, related, controlled, and consumed so that service‑aware workflows, analytics, and automation are built on a coherent and durable foundation. The Data Architect defines the target‑state data architecture, design principles, and governance patterns that those operational processes enforce.

• Service & Configuration Data Architecture
  • Define the target‑state architecture for service and configuration data, including class design, relationship patterns, ownership structures, and lifecycle alignment.
  • Establish modeling principles that support service‑aware visibility, operational usefulness, and long‑term maintainability.
  • Guide architectural decisions that reduce ambiguity and improve consistency across the service data fabric.
• Data Standards, Governance & Design Guardrails
  • Create architectural guardrails for how service and configuration data should be structured, governed, and evolved.
  • Define standards that prevent model drift, uncontrolled variance, and low‑confidence design decisions.
  • Partner with governance and engineering teams to translate standards into enforceable processes and platform controls.
• Reconciliation & Source‑of‑Truth Architecture
  • Design the principles and patterns used to reconcile data from multiple authoritative and contributing systems.
  • Define rules for ownership, precedence, survivorship, and appropriate use of source data within the model.
  • Support architectural decisions that improve confidence in how data is merged, maintained, and trusted over time.
• Lifecycle, Ownership & Certification Design
  • Establish architectural patterns for lifecycle progression, service ownership, certification, and stewardship workflows.
  • Ensure the data architecture supports service onboarding, validation, and ongoing operational accountability.
  • Create the structural conditions necessary for scalable, repeatable data governance.
• Cross‑Functional Data Enablement
  • Work with service mapping, platform engineering, integration, and governance stakeholders to ensure the data model supports downstream operational and analytical use cases.
  • Resolve architectural questions that affect service visibility, dependency understanding, and automation readiness.

Matlen Silver is an Equal Opportunity Employer and considers all applicants for all positions without regard to race, color, religion, gender, national origin, age, sexual orientation, veteran status, the presence of a non‑job‑related medical condition or disability, or any other legally protected status.

If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at email and/or phone at:  & 908‑393‑8600

• Health, vision, and dental insurance (single and family coverage)
• 401(k) plan (employee contributions only)