Director of Business Intelligence

Overview

We are seeking an experienced Director of Business Intelligence to lead and expand our BI and analytics capabilities. The successful candidate will be a crucial part of our leadership team, collaborating with stakeholders across all departments to drive data-driven decision-making and operational efficiency. We work cross-functionally with Finance, Product, Marketing and Support and provide data from sources like subscriptions, revenue, product event tracking and support volume.

In this role, you’ll be the owner and representative of our entire analytics staff, from infrastructure to BI tool and responsible for elevating data literacy across Jane.

• Partner with the Senior Leadership Team to develop and execute a comprehensive data analytics strategy that aligns with the company's overall objectives and growth targets.
• Develop strong partnerships across Jane to collaborate with leaders from Dev, Product, Marketing and Support on prioritizing data-informed decision making and supporting departments with their roadmaps.
• Identify opportunities to leverage data to drive innovation and enhance operational efficiency, continuously innovating data management practices to ensure future-proofed implementations.
• Manage and improve our existing analytics pipeline, including software and processes and vendor management, while implementing and integrating new visualization tools.
• Collaborate with Privacy & Security teams to implement data governance policies and practices to ensure data integrity, accuracy, and compliance.
• Offer technical leadership and guidance to the data engineering team, encouraging a culture of innovation and continuous improvement among the BI team.
• Foster a culture of continuous learning and data-informed decision making across the company.
• Mentor and develop technology leaders within the organization, emphasizing people development and growth.

• At least ten years of experience in Business Intelligence or a related field, with a proven track record in a leadership role within a SaaS or technology company.
• Experience balancing requirements and objectives across the organization to scale BI/engineering tooling in a thoughtful, values-driven way.
• Strong technical skills with experience in BI tools such as Snowflake, Looker, and Fivetran and Census.
• Ability to build trusted relationships as a proactive, transparent communicator.
• Ability to negotiate, prioritize and make trade-off decisions with commitment to the customer in mind.
• Action-oriented, ready to roll up their sleeves and do the detailed technical work while also building scalable processes and empowering others.
• A strong perspective on the best strategy for data modelling, data warehousing, and ETL processes at Jane.
• Passion for mentorship and demonstrated success in fostering a culture of data-informed decision making.
• Demonstrate curiosity, not afraid to question the status quo and willingness to operate without ego.
• Passion for improving processes and using technology to help make the BI team more efficient.
• Outstanding verbal and written communication skills and the ability to take extreme ownership.

Jane is a founder-led, high-growth SaaS company born in North Vancouver, British Columbia. We’re now a team of more than 700 people working remotely across Canada, the US, and the UK, united by our mission to help the helpers. We build the products and tools that thousands of clinics rely on every day to run their businesses, care for their patients, and grow their communities.

We’re all responsible for being deeply connected to their needs, obsessed with improving their experience, and proud of the difference our work makes in their day-to-day lives. Jane is growing fast, and that growth brings exciting challenges that call for adaptability, resilience, learning agility, and humility. We’re proud of what we’ve built and quick to admit what we don’t know yet.

We listen, learn, and adjust as we go. We’re also embracing the possibilities of AI, using it to work smarter, improve our systems, and create even better experiences for our customers and our team. Our goal isn’t just delivery, it’s…