Communications Specialist - IT Initiatives - Raleigh​/Durham​/Chapel Hill

Communications Specialist – IT Initiatives

Location:

USA – Raleigh Durham Chapel Hill – Onsite Required

This role will support an IT Customer Success and Enablement group where driving internal customer success and technology enablement will minimize disruption, enhance productivity, and improve the employee experience. The IT Communications Specialist will partner with Instructional Designers/eLearning Developers to create content and communications that support the global IT learning enterprise.

Sweet Rush is seeking two Communications Specialists to support the eight key IT service areas:

• Learning & Enablement – Instructional design, enterprise knowledge sharing, learning facilitation and delivery, project management, and learning surveys/evaluation
• Organizational Change Management – Strategic advising, change impact assessment, stakeholder engagement, and standards for IT Audit compliance
• Communications & Campaigns – Technical writing and editing to create engaging content reaching over 28,000 end users via IT News, IT Viva Engage Community, Events & Notices, and Email campaigns
• End User Events – Planning and executing events to maximize attendance and engagement while driving adoption of IT initiatives
• Graphic & Experience Design – Visual identity concepts, digital signage, and campaign assets to support IT projects and initiatives
• IT Sites – Sites and pages developed for IT projects to provide enhanced user experiences and successful product adoption
• IT Continuous Improvement – Identifying key process improvement opportunities and enhancing customer value through community listening and measurement
• Business & Community Engagement – Partnering with the business exchange community and systems managers to bring awareness and drive adoption of IT offerings

Contract Type: W2 Hourly Contract
Project Duration:
May 2026 to December 31 2026, with a possible 1‑year extension
Project Capacity: 32 hours per week

Start Date:

ASAP after the interview process and background check

• Partner with Instructional Designers/eLearning Developers to create content supporting the global IT learning enterprise.
• Partner with IT leads, team, and stakeholders to prepare communications plans for IT and technology product enhancements, new solutions, or other changes impacting the end‑user experience.
• Develop end‑user communications, such as news articles, internal social community content, email campaigns, and user surveys, for enterprise‑wide channels and targeted campaigns.
• Monitor engagement and respond to inquiries from the company‑wide social communities, hosted meetings, and other forums.
• Partner with the IT learning team to prepare and edit content used in learning offerings, such as live events, learning labs, or eLearning courses, to ensure technical accuracy and end‑user understanding.
• Prepare presentations, facilitate discussions, or support project leads with the delivery of presentations in IT‑hosted meetings or other forums.
• Partner with the team to design and develop digital campaigns to be displayed globally across on‑site locations.
• Contribute to IT Continuous Improvement through community listening and measurement.

• Bachelor’s Degree with a major in communications, business, social sciences or similar.
• 5+ years’ experience in internal communications, ideally in IT, HR, Internal Communications, or Marketing.
• Proven experience in technical writing or communications within a corporate IT/technology environment.
• Strong writing and editing skills—able to translate complex technical concepts for non‑technical audiences.
• Experience collaborating with instructional design or eLearning teams on content creation.
• Familiarity with change management and stakeholder engagement practices.
• Proficiency with digital communication tools—Intranet platforms, email campaign tools, and community platforms (e.g., Microsoft Viva Engage).
• Able to manage multiple projects in a fast‑paced enterprise environment.
• Comfortable working remotely via virtual/instant messaging and video conferencing.

• Experience with graphic design or digital tools…