Network Manager

Job Title:

Network Manager

Position Location:

Raleigh, NC. Hybrid.

The Network Manager leads and manages the daily operations of the network engineering team as they develop and execute mid- to long-term plans for network and telecom infrastructure-including data; voice; video; multimedia; infrastructure design, implementation, and operations; and ITM systems-with a goal of achieving 99.99% uptime. This role optimizes workflows, fosters a highly engaged team, and delivers exceptional service to internal and external stakeholders.

The manager also ensures that technical solutions, procedures, reporting, and training are reliable, secure, compliant, and scalable.

• (25%) Planning & Architecture
  :
  Develop mid- to long-term network and telecom plans focused on modern architecture and design to reduce complexity and maximize uptime. Act as a telecom architect and provide technical direction to engineering staff.
• (20%) Operational Excellence & Automation
  :
  Implement tools and processes to automate the networking environment and improve infrastructure reliability. Monitor daily incidents via the service desk ticketing system and ensure timely resolution.
• (15%) Collaboration & Solution Development
  :
  Actively engage with business and IT partners to co-develop solutions that meet organizational needs. Partner with other IT teams to deliver deep technical support and expertise.
• (15%) Reporting & Continuous Improvement
  :
  Gather, interpret, and present reports on incident and problem status. Analyze current business practices, identify areas for improvement, and coordinate implementation of approved changes.
• (15%) Documentation & Knowledge Management
  :
  Create and maintain technical documentation and a knowledge base to increase user understanding and reduce redundancy. Participate in weekly IT change management meetings.
• (10%) Risk Management & Compliance
  :
  Collaborate with business partners to identify, document, and mitigate technology-specific risks. Promote the development of a reliable, sustainable, and flexible infrastructure while maintaining subject matter expertise in network and systems engineering.

Experience:

• Ten years of experience in network design & architecture, engineering, cybersecurity, and network and technology operations
• Eight years managing vendor and partner relationships
• Three years management, staff development, and large telecom project team leadership experience
• Experience in Cisco networking technologies (data, voice, video)
• Experience in voice ancillary products such as IVR, Automation, Finesse preferred
• Experience in Data center technology such as Server, Cloud, and ecosystem integration

Education:

• Bachelor's degree in engineering, cybersecurity, or computer science/technology or comparable experience
• CCIE certification preferred

Coastal Federal Credit Union is committed to providing reasonable accommodations to applicants who may have disabilities. If you need special assistance or an accommodation in applying for employment, please contact our HR department at  Request for reasonable accommodation will be considered on a case by case basis.

VEVRAA Federal Contractor

Equal Opportunity/Affirmative Action Employer

Minority/Female/Disability/Veterans