Deskside Technician II - Migration
Job in
Raleigh, Wake County, North Carolina, 27601, USA
Listed on 2026-06-19
Listing for:
Stefanini, Inc
Full Time
position Listed on 2026-06-19
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, Technical Support, HelpDesk/Support
Job Description & How to Apply Below
Job Details
Deskside Technician II – Migration
Location:
Raleigh, NC
Job
Job Category:
Deskside Technician II
Position Type:
Contract
Duration: 2 weeks each
Shift: 1
Remaining Positions: 4
Pay Range: $34.00 - $36.00
Stefanini will provide onsite field technicians to support the following Atlas migration activities as staff augmentation resources:
- Onsite field services to support migration and post‑migration activities, focusing on resolving users’ issues, documenting them, and escalating swiftly.
- Migration activities include device intake, device wiping, device imaging, and deployment.
- Post‑migration activities include participating in training sessions and acting as in‑room troubleshooters.
- Floor‑walking – visiting users’ desks to address issues and working closely with onsite teams and project leads to document issues and trends.
- Provide deskside support for Atlas migration activities.
- Troubleshoot and resolve technical issues related to Okta, Active Directory, Service Now, and more.
- Assist with endpoint management and support for various operating systems.
- Deliver exceptional customer support and service.
- Collaborate with team members to ensure smooth migration processes.
Techs must have strong attention to detail, exceptional communication skills, and be prepared to deliver excellent support. Post‑migration activities include documenting issues and trends and escalating to subject matter experts as needed.
Technology / Skills- Okta
- Active Directory
- Service Now
- Endpoint Central
- Microsoft Office Suite (Outlook, Teams, Word, etc.)
- Exchange
- Intune
- JAMF and JAMF Connect
- iOS, Mac OS & Windows OS support experience
- Active Sync
- Exceptional customer support skills
- Proficiency in Okta, Active Directory, Service Now, and other specified tools.
- Experience with Microsoft Office Suite and Exchange.
- Knowledge of Intune, JAMF, and JAMF Connect.
- Ability to support iOS, Mac OS, and Windows OS.
- Strong customer support skills and problem‑solving abilities.
Micah Andres – (248) 386‑7399
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