Network Operations Center; NOC Engineer - Raleigh, NC​/onsite

Network Operations Center (NOC) Engineer – Raleigh, NC (onsite) – 4+ Months

Typical

Experience:

12-36 months. Candidate will be working onsite for the duration of the engagement.

The E911 NMAC Network Operations Center (NOC) Engineers will monitor the AT&T Esinet (Emergency Services Internet Network). They will troubleshoot network issues and find resolutions from a central location. They will provide incident response on the system, communicate with site technicians and customers alike, and track problems through to resolution. They will operate in a 24/7 operation and maintain current SLAs.

• Bachelor’s degree or 3 to 5 years in Information Technology or Computer Science
• Excellent understanding of technologies, operating systems, networking, anti‑virus, backups, system firewalls, and switches
• Knowledge of at least one of the following vendor products:
  Juniper, VMWare, Microsoft, Cisco
• Self‑motivated, enthusiastic, and able to handle multiple support cases
• Strong writing skills to maintain organized documentation
• Customer‑oriented, and capable of providing high levels of client satisfaction
• Collaborate and work well with others
• Experience with VOIP technologies is a plus
• Experience in a NOC environment is preferred
• Strong skills in working with clients and communication
• Knowledge of network cabling, network classification and network topology