Lead Project Manager

Celonis is the global leader in Process Intelligence and the pioneer of Process Mining technology. As one of the world’s fastest-growing enterprise SaaS companies, we are changemakers pushing the boundaries of what’s possible. We invest heavily in advanced AI capabilities—specifically our Process Intelligence Graph—to turn data insights into immediate business action. We believe there is a massive opportunity to unlock global productivity and sustainability by placing intelligence at the core of every business process.

Join our mission to make processes work for people, companies, and the planet.

Celonis Services is a strategic services organization that focuses on the technical aspects of our customers' journeys, which includes Consulting Services, Academy and Customer Support. We are thought leaders with deep product, technical and domain expertise and focus on delivering Celonis implementations and driving product adoption for our customers. We achieve this by bringing together our best practices, delivery experience, award-winning enablement, and support expertise.

As a Lead Project Manager, you will support end-to-end implementations of Celonis’ technology across our largest and most strategic customers. You will articulate Celonis’ product positioning to customers and collaborate with Sales, Partners and Value Engineering to establish Celonis’ Services Value proposition and create statements of work with customers during the pre‑sales phase.

In this role, you will assist customers in understanding how to build best practice and enduring capabilities, be responsible for identifying further Services needs by the customer whilst engaged and responsible for customer satisfaction throughout a customer's engagement with Celonis.

• Lead complex transformational customer programs, shape and define the project outcome and then steer towards it.
• Planning, scheduling, and management of project timelines and activities from project kick‑off through to training, ensuring each project is delivered on time and meets the customers' requirements.
• Manage resources, schedule, scope and budget on multiple projects by creating and maintaining detailed project plans that emphasize speed to delivery and maximise the efficient use of resources needed to meet the requirements.
• Collaboration with senior executives, process owners and technical teams within each customer to understand their goals, objectives and requirements and to ensure their successful implementation. You will be their primary point of contact for product feature requests and escalation of support issues.
• Regularly communicate project status, covering key discussion items, action items, risks and issues. Keep projects up to date in the Celonis Professional Services Automation System to enable accurate and timely project and portfolio reporting.
• Proactively manage and escalation risks and issues internally to Celonis management and externally to customer project sponsors to minimise impact to project success.
• Provide guidance and mentoring to the implementation team, including partner resources, to ensure Celonis methodology is being followed.
• Use your experience to contribute to the continual improvement of Celonis Services methods as well as the maturing field expertise and best practices.

• 8‑10 years client‑facing Project Management experience in enterprise software implementations, managing multiple projects concurrently.
• Extensive experience in project management disciplines, including documenting and maintaining project plans, risk/issue/action logs, and driving problem resolution in partnership with customers and Celonis executives.
• Strong communication skills and a background in consulting with a proven ability to manage stakeholders and project timelines.
• Experience in people managing consulting teams both onshore and offshore.
• Experience in positioning Services, writing proposals and statement of works within a complete ecosystem (customers and partners).
• A history of working with an ecosystem of partners and managed co‑delivery.
• Ability to effectively set and manage customer expectations.
• St…