Service Delivery Manager - NAM
Job in
Raleigh, Wake County, North Carolina, 27601, USA
Listed on 2026-06-22
Listing for:
Hitachi
Full Time
position Listed on 2026-06-22
Job specializations:
-
IT/Tech
IT Project Manager, IT Consultant, Systems Analyst, IT Business Analyst
Job Description & How to Apply Below
Role Overview
Join Hitachi Energy as an Applications Service Delivery Manager and lead a diverse team to shape technology-enabled business success across North America. You will oversee the full lifecycle of enterprise applications, ensuring alignment with business priorities, technology strategies, and operational excellence standards.
What You Will Do- Govern applications across their full lifecycle.
- Ensure high-quality service delivery.
- Maintain application performance.
- Align application roadmaps with business needs.
This role offers a unique blend of leadership, strategy, and execution, empowering you to influence digital transformation, optimize performance, and deliver tangible business value.
Requirements- 5+ years of experience in application management or IT service delivery.
- Strong knowledge of ITIL 4 processes and service management tools (e.g., Service Now).
- Experience working with global, cross-functional teams.
- Understanding of software development life cycles, integrations, and Agile/Dev Ops practices.
- Familiarity with engineering, manufacturing, or PLM systems.
- Bachelor’s degree in Engineering, Computer Science, Information Systems, or equivalent experience.
- Continuous learning.
- Leadership development.
- Career progression opportunities.
- Inclusive, collaborative culture.
Equal Employment Opportunity.
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