Technical Account Manager SME

About the Role

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! The Technical Account Manager is in charge of managing the relationship with Small and Medium Enterprise customers and the primary responsibility is to ensure the customer’s satisfaction. The Post‑Sales Account Manager (SME) will be responsible for renewing and upselling his/her client base quarterly and to ensure proper deployment of new and upsold services.

The Technical Account Manager (TAM) will connect on a regular basis with our existing customers and perform technical checkups. The TAM will serve as the primary point of contact for his/her customers and will assist with inquiries with the help of resources such as Support, Pre‑Sales or Management. He/She will be responsible for gathering customer feedback, details, and use cases and delivering it to the internal organization/Product Manager as data points to drive product and company direction.

Success of this role will be measured by the annual renewal rate and upsell rate of SME customers, and their overall satisfaction. The TAM will work closely with Pre‑Sales to help close customers from a technical perspective.

• Manage the relationship with Small and Medium Enterprise customers and ensure their satisfaction.
• Renew and upsell the client base quarterly and ensure proper deployment of new and upsold services.
• Connect on a regular basis with existing customers and perform technical checkups.
• Serve as the primary point of contact for customers and assist with inquiries with the help of resources such as Support, Pre‑Sales or Management.
• Gather customer feedback, details, and use cases and deliver them to the internal organization/Product Manager as data points to drive product and company direction.
• Work closely with Pre‑Sales to help close customers from a technical perspective.

• Ideal candidate will come from a security and systems/networking background.
• General knowledge of current IT security fields including Firewall, IPS/IDS, Vulnerability Management, Network Scanners, PCI, Policy Compliance/GRC‑IT and Audit Tools, other enterprise security solutions.
• 2-3 years of experience in the Software-as-a-Service (SaaS) industry providing Network Security, IT‑Auditing and Policy Compliance solution and applications.
• Knowledge in variety of Federal Regulatory Compliance issues a plus: HIPAA, GLBA, Sarbanes Oxley SOX, FISMA, SCAP etc.
• Knowledge of Auditing Frameworks a plus: CIS, NIST, CobiT, ISO
  27001, ITIL, NERC‑CIP etc.
• Must possess an excellent work ethic with a “make it happen” attitude.
• Excellent written and verbal communication skills.
• Most work is done over the phone with some occasional travel to clients, partners, trade shows, etc.

Qualys is an Equal Opportunity Employer, please see our EEO policy.