Audio​/Visual & Video Security Systems

AUDIO/VISUAL & VIDEO SECURITY SYSTEMS SUPPORT

Job Description

IT Audio/Visual & Video Security Systems Support I/II/III
Department:
Information Technology (IT)
FLSA Status:
Non-Exempt
Revision Date:
April 26, 2024

This position provides technical support for Lincoln County's audio/visual (A/V) and video security systems. Responsibilities include troubleshooting A/V issues, maintaining existing systems, designing new systems (Level III), and training staff on A/V equipment.

• Level I:
  Performs basic support tasks under close supervision.
• Level II:
  Leads A/V system design and implementation projects, manages upgrades, and recommends new technologies.
• Level III:
  Designs and implements complete A/V, VoIP, and security systems, manages projects, and stays abreast of industry advancements.

• Troubleshoot and resolve A/V issues with VoIP, cloud meeting platforms, streaming services, and security camera systems.
• Assist staff with using video conferencing systems and other A/V equipment.
• Maintain configuration management databases for A/V and security systems.
• Participate in the design and implementation of A/V systems (Level I & II).
• Attend public meetings to ensure A/V systems are functioning properly (all levels).
• Provide training to staff on A/V and security systems (all levels).
• Collaborate with vendors and other IT team members (all levels).

• Manage A/V and video security system upgrade projects (Level II).
• Recommend and implement new A/V and security technologies (Level II).
• Design and implement complete A/V, VoIP, and security systems (Level III).
• Manage A/V, VoIP, and security system projects (Level III).
• Analyze existing systems and recommend upgrades or replacements (Level III).
• Draft A/V and security system specifications for RFPs (Level III).
• Stay up-to-date on advancements in A/V and security system technologies (Level III).

• Level I:
  • Associate degree in A/V Systems, Computer Networking, or IT (or equivalent experience).
  • Strong understanding of A/V equipment, troubleshooting skills, and customer service focus.
  • Experience working on IT infrastructure is a plus.
• Level II:
  • Bachelor's degree in IT, A/V Systems, or related field (or equivalent experience).
  • Minimum 4 years of experience with A/V systems, phone systems, and security systems.
  • Project management experience and excellent communication skills are essential.
• Level III:
  • Bachelor's degree in IT, A/V Systems, or related field (or equivalent experience).
  • Minimum 6 years of experience with A/V system design, implementation, and security systems.
  • In-depth knowledge of A/V, VoIP, and security system technologies.
  • Proven project management skills and strong analytical abilities.