NEXTHINK Platform Engineering Manager

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** Regular or Temporary:*
* Regular

** Language Fluency:
** English (Required)

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* Work Shift:

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* 1st shift (United States of America)

** Please review the following job description:*
* We are seeking a senior leader to own the strategy, design, and implementation of the Nexthink platform to enhance Digital Employee Experience (DEX) and proactive IT operations. This role will drive platform architecture, use case development, and enterprise adoption-partnering across IT, Service Desk, End User Computing (EUC), and Infrastructure teams.

The ideal candidate combines deep technical expertise in Nexthink with strong leadership, governance, and stakeholder management skills to deliver measurable improvements in endpoint performance, user experience, and operational efficiency.

This role serves as a people leader, responsible for building and developing a high-performing team to deliver critical capabilities and outcomes.

** ESSENTIAL DUTIES AND RESPONSIBILITIES*
* Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

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* Job Responsibilities:

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* + Define and execute the enterprise Nexthink strategy and roadmap

+ Establish Nexthink as a core capability for proactive IT operations and DEX

+ Lead platform governance, standards, and best practices

+ Build and mature a high-performing Nexthink product team

+ Lead end-to-end design and deployment of Nexthink (data model, collectors, campaigns, remote actions, dashboards)

+ Architect scalable solutions aligned to enterprise security, compliance, and data privacy requirements

+ Oversee integrations with platforms such as Service Now, CMDB, and endpoint management tools

+ Identify and prioritize high-impact use cases (e.g., incident reduction, device performance, software experience, proactive remediation)

+ Partner with Service Desk and Operations teams to embed Nexthink into daily workflows

+ Define and track KPIs (DEX scores, MTTR reduction, call deflection, automation rates)

+ Enable proactive and self-healing capabilities using Nexthink automation

+ Integrate insights into Service Now workflows, Virtual Agent, and agent tooling

+ Support shift-left and remote resolution strategies

+ Partner with EUC, Infrastructure, Security, Risk, and Business Units

+ Communicate outcomes through executive-level reporting and dashboards

+ Act as the primary liaison with Nexthink vendor and third-party partners

** ESSENTIAL DUTIES AND RESPONSIBILITIES*
* Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Implements strategic goals established by Executives and Senior Management and establishes operational plans for technical area of responsibility with short- to mid-term (0-3 years) impact on results.

2. Designs, builds, directs, and implements enterprise infrastructure technology platforms and systems across cloud, network, database, storage, platform, computing, or middleware domains.

3. Develops and applies advanced automation, monitoring, and optimization techniques to ensure high availability and performance of infrastructure.

4. Leads large, complex technical infrastructure initiatives of strategic importance to the organization, involving large cross-departmental teams.

5. Collaborates with cross-functional teams and external partners to integrate new technologies and drive continuous improvement of…