Technical Support Specialist

Production Support 2

IT Private Banking is the information technology partner of the Organization's Private Banking division. We support our business and operations units around the globe with efficient and effective IT solutions customized to their specific needs. We offer services across the IT value chain: requirements engineering, development, deployment, maintenance, change management and support.

Our mission is to work in close partnership with our business in order to help them unleash the power of their IT investments and achieve their priorities. Our goal is to leverage technology to create a long term competitive advantage for the Organization.

We operate various platforms to support existing systems as well as enable enhancements and new developments. This allows us to quickly respond to our customer requests and anticipate future needs.

• Technical Application support specialist to interface with Operations team & business users to provide analysis, understand issues to provide solutions / resolutions in a timely manner. Analyze and coordinate resolution of data‑related production issues for Client Mobile platform and other Private Banking applications.
• Maintain adequate communication with clients and IT management; act as liaison between business, vendors, development and other support teams.
• Will be required to work extensively on report related tasks like running processes on an ad‑hoc basis as required by operations.
• Escalate issues when required to ensure timely resolution. Become primary point of contact for reporting and data issues and requests.
• Develop relationships with other IT groups to ensure all issues are addressed in an expatiated and effective manner and that users are kept updated at all times.
• Staff may occasionally need to be on calls with APAC in their time zone for production issues and some weekend work on production releases, infrastructure events (DR, QMW etc.) but no actual shift work.
• Documentation of production applications and infrastructure.
• Maintain required level of infrastructure support; liaison with internal teams where necessary.
• Maintain all environments in conjunction with Environment Manager.

All your information will be kept confidential according to EEO guidelines.

Location details not provided.