Automation Engineer

Flow Designer / Automation Engineer

The Flow Designer / Automation Engineer is responsible for designing and implementing automated workflows that operationalize service-aware processes across the platform. This role converts operational procedures, governance requirements, and service intelligence into structured, executable workflows that drive consistent, reliable outcomes. The Flow Designer / Automation Engineer focuses on how work is executed—ensuring that processes are automated, standardized, and aligned to service-aware principles.

Workflow Design & Automation Development

• Design, build, and maintain workflows using Flow Designer and related automation capabilities
• Develop reusable flows, subflows, and actions for enterprise-scale use cases
• Ensure workflows are modular, maintainable, and aligned to platform standards

Process Automation & Translation

• Translate business and operational processes into automated workflows
• Eliminate manual coordination by automating decision points and execution steps
• Align workflows to service dependencies and operational realities

Governance Automation & Policy Enforcement

• Embed governance rules and approval models into workflow logic
• Prevent incomplete, non-compliant, or unauthorized actions
• Enforce service ownership, lifecycle, and control requirements through automation

Change & Incident Workflow Enablement

• Build workflows supporting change lifecycle, including validation, approvals, and execution gating
• Enable incident routing, triage, and enrichment workflows
• Use service context for accurate execution and routing decisions

Automation Reliability & Error Handling

• Design workflows with error handling, retry, and fallback logic
• Ensure automation is resilient and safe for production use
• Define and document failure conditions and recovery approaches

Automation Optimization & Continuous Improvement

• Monitor workflow performance and execution outcomes
• Improve workflows to reduce cycle time and eliminate inefficiencies
• Standardize automation patterns for reuse and consistency

Must Have Skills/Prior Experiences

• Extensive experience designing and implementing workflows in Service Now Flow Designer or similar platforms
• Strong understanding of workflow orchestration and process automation principles
• Experience translating business requirements into automated solutions
• Proven ability to build scalable and reliable automation in enterprise environments

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including Clearly Rateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.