Sr. Client Implementations Specialist

Position Summary

Lead the onboarding and implementation activities for TCH systems, processes, and products, and conduct user acceptance testing (UAT). Ensure a high level of client satisfaction by driving seamless implementation and onboarding experiences and by providing quality assurance through thorough testing.

• Bachelor’s degree in computer science or a related field with a minimum of 5 years of experience.
• Minimum 5+ years of client onboarding and integration experience.
• Minimum 5+ years of experience performing testing support for internally developed applications.
• Experience with Windows and Linux‑based distributed systems, IBM MQ, and connect‑direct technologies.
• Definitive and fundamental understanding of XML language used in messaging.
• Highly detail oriented and organized in both thought and practice.
• Strong written and verbal communication skills, including technical writing.
• Ability to work with all levels within the organization.
• Strong attention to detail to ensure firm policies and procedures are adhered to.
• Proficiency with MS Office applications including MS Project.
• Proven experience in user acceptance testing and/or system implementation.
• Strong understanding of software development life cycles (SDLC) and quality assurance processes.

• Lead client onboarding and implementation activities, ensuring timely and successful adoption of systems or products.
• Develop certification plans that validate the business and technical requirements.
• Collaborate with stakeholders to define acceptance criteria and ensure comprehensive test coverage.
• Identify, document, and track issues, bugs, and inconsistencies, working closely with technology teams for resolution.
• Test new product software applications or enhancements to existing software.
• Maintain detailed documentation, including test results, defect logs, and testing/implementation metrics.
• Implement improvements in testing processes that reduce risk and drive efficiencies.
• Serve as the primary point of contact for clients during implementation, providing guidance and addressing concerns.
• Develop and deliver training materials, user guides, and support documentation for end-users.
• Conduct system configurations, data migrations, and customizations based on client requirements.
• Coordinate cross‑functional teams to ensure all implementation milestones are met.
• Monitor and evaluate implementation success, collecting feedback for continuous improvement.

• Development of onboarding and implementation project plans.
• Development of test cases and supporting documentation against requirements.
• Ability to continuously enhance testing criteria and results reporting.
• Discretion to undertake additional duties and responsibilities as directed.
• Ability to build relationships, build consensus, negotiate solutions, and guide customers through their decision process (highly desirable).

Work is generally sedentary but may require standing and walking. The working environment is generally favorable with adequate lighting and temperature, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available.

Candidate should be mature, collegial, self‑motivated, extremely well‑organized and detail‑oriented, able to function under pressure and handle numerous tasks simultaneously. The position would be well‑suited to a candidate who thrives in a fast‑paced environment and is meticulous. S/he must be able to take initiative, prioritize with minimal supervision, work independently, and also function effectively as part of a team.