Analyst II - PC

Holman is hiring an IT Support Specialist to provide comprehensive technical assistance to multiple automotive dealership locations. The role involves diagnosing and resolving hardware and software issues, managing help desk tickets, deploying applications, maintaining documentation, collaborating with vendors, and contributing to IT projects.

• Diagnose and resolve technical issues related to PCs, laptops, mobile devices, and company-supported software.
• Manage and prioritize help desk tickets and email queues, ensuring timely resolution within established Service Level Agreements.
• Deploy new application software and perform upgrades following standardized procedures, collaborating with stakeholders to minimize disruption.
• Document all technical activities, troubleshooting steps, resolutions, and system configurations to maintain accurate records and facilitate knowledge sharing.
• Collaborate with vendors, developers, and infrastructure teams to troubleshoot complex IT issues and coordinate resolution efforts to minimize business impact.
• Maintain and update system documentation, operational procedures, and knowledge base entries for accuracy and relevance.
• Monitor application availability, capacity, and performance metrics, proactively identifying and addressing potential issues.
• Assist in implementing and enforcing IT security policies and procedures, ensuring compliance with data privacy regulations.
• Provide technical guidance and training to end‑users, including executives and senior management.
• Participate in IT project initiatives, contributing to project planning, execution, and post‑implementation reviews.
• Stay abreast of industry trends, technological advancements, and best practices in IT support.
• Perform other duties and special projects as assigned.

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
• Additional education, certifications, or distinctions are a plus.
• Familiarity with service desk platforms such as Cherwell for managing IT tickets and workflows.
• Proficient in desktop tools including MS Office (Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint).

• 5 years’ experience providing direct support to end‑users in a corporate or enterprise environment.
• Experience diagnosing and resolving technical issues with hardware and software.
• Knowledge of work processes and tools within one’s area of responsibility or department.
• Ability to collect and analyze raw data to identify trends, patterns, and anomalies.
• Experience reviewing and improving analytics processes, methods, and tools.

Competitive wages commensurate with job-related skills, experience, and qualifications, ranging from $55,270.00 to $78,760.00 USD annually for full‑time employees.

• Health, vision, and dental insurance.
• Life and disability insurance.
• Flexible Spending and Health Savings Accounts.
• Employee Assistance Program.
• 401(k) plan with company match.
• Paid Time Off (PTO), paid holidays, bereavement, and jury duty leave.
• Paid pregnancy/parental leave and paid military leave.
• Tuition reimbursement.

Holman provides equal employment opportunities and prohibits discrimination or harassment of any kind, including on the basis of race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity, or expression. Applicants requiring accommodations during the application process should contact