Salesforce Business Analyst

HCR
0003184

Title:

Salesforce Business Analyst
Pay Rate: 45-50/HR

Location:

Raleigh, NC

Hybrid schedule ( 3days WFO
-Mon ,Tue & Th / 2days WFH Wed, Fri) 8am - 5pm,
- Potential conversion to full time position

The Systems Analyst serves as a critical bridge between business stakeholders and technical teams, ensuring that business needs are clearly understood, documented, and translated into effective system solutions. This role evaluates existing systems, integrations and processes, identifies opportunities for improvement, and supports the design, implementation, and optimization of enterprise applications and integrations. The Systems Analyst plays a key role in driving operational efficiency, data quality, and user adoption across business and technology teams.

Responsibilities
Major Duties Description
1 Business & Requirements Analysis

• Partner with business stakeholders to understand business objectives, processes, and system needs

• Elicit, analyze, and document functional and non-functional requirements

• Translate business requirements into clear system specifications, flow charts, user stories, and acceptance criteria

• Facilitate workshops, interviews, and working sessions to align requirements and solutions
•
2 System Design & Solution Support

• Collaborate with solution architects, developers, and vendors to design scalable and sustainable system solutions

• Support system configuration, enhancements, and integrations across enterprise platforms

• Evaluate system impacts of new requirements, changes, and enhancements

• Ensure solutions align with enterprise architecture, data governance, and security standards

• Contribute to Salesforce solution implementation, including hands-on configuration and development support

• Partner with developers to translate requirements into technical designs and build-ready specifications

3 Process Improvement & Optimization
• Analyze existing business processes and system workflows to identify gaps, inefficiencies, and improvement opportunities

• Recommend process and system enhancements to improve efficiency, data accuracy, and user experience

• Support automation initiatives and continuous improvement efforts

• Hands-on experience with Salesforce declarative tools (Flow Builder, Process Automation, Object Model design)

• Foundational knowledge of Apex, SOQL, and Salesforce development patterns

• Familiarity with Salesforce APIs (REST/SOAP) and integration concepts

• Understanding of CI/CD tools (e.g., Copado, Gearset, Git-based workflows) preferred

• Knowledge of Salesforce data model design, security model (profiles, permission sets), and sharing rules

• Ability to debug using logs, debug tools, and basic monitoring techniques
4 Testing & Implementation Support

• Develop and execute test scenarios and test cases to validate system functionality

• Support user acceptance testing (UAT), defect triage, and resolution

• Assist with deployment activities, documentation, and end-user enablement

• Support post-implementation review and ongoing optimization
5 Stakeholder Communication & Documentation

• Serve as a trusted liaison between business, IT, and external partners

• Create and maintain system documentation, process flows, and functional design artifacts

• Provide clear, consistent communication on requirements, changes, risks, and dependencies
6 Salesforce Development & Configuration Support

• Support the design and implementation of Salesforce solutions through configuration and light development (declarative-first approach)

• Build and maintain Flows, validation rules, fields, page layouts, and Lightning components

• Assist in developing Apex classes, triggers, and SOQL queries under guidance from senior developers

• Support integration development activities, including API testing and payload validation

• Participate in code reviews, deployments, and release management processes (e.g., CI/CD pipelines, change sets)

• Troubleshoot and resolve production issues, bugs, and data inconsistencies

• Collaborate with developers and architects to ensure solutions are scalable, maintainable, and aligned to standards

Technical & Functional Skills

• Proficiency in Confluence and Jira

• Ability to…