Telecom​/Network Technician; night shift

Onsite/Local Telecom/Network Technician (night shift/12+) with anti‑virus, firewalls/switches, Juniper/VMWare/Microsoft/Cisco, cabling, VOIP, NOC, ESInet/NG911, Salesforce, Help desk/incident management experience.

Location:

Raleigh NC (NCDIT) | Duration: 6 months |
Candidate will be working onsite for the duration of the engagement.

Skills:

• Excellent understanding of technologies, operating systems, networking, anti‑virus, backups, system firewalls, and switches (3 years required).
• Knowledge of at least one of the following vendor products:
  Juniper, VMWare, Microsoft, Cisco (3 years required).
• Strong writing skills to maintain organized documentation (3 years required).
• Knowledge of network cabling, network classification, and network topology (3 years required).
• Experience with VOIP technologies is highly desired (3 years).
• Experience in an NOC environment is highly desired (3 years).

Typical

Experience:

12–36 months.

We are looking for a Tier I replacement.

Hiring specifically with the understanding that this position was created to cover callouts with short notice by either covering 2 am–6 am or coming in at a later hour on the day of shift to cover 10 pm–6 am. Once hired as an FTE state employee these additional hours will be available for comp/OT hours accrued. Additionally, there will be planned / approved vacations and training coverage that will require shift adjustments.

Tier I will provide:

• Monitoring the statewide Emergency Services IP Network (ESInet) and NG911 systems 24/7 to identify outages, alarms, or performance issues.
• Acting as the first point of contact for PSAPs (Public Safety Answering Points) reporting technical problems or service interruptions.
• Receiving, triaging, documenting, and tracking support tickets through resolution.
• Troubleshooting network, telecom, and connectivity issues affecting 911 operations.

Communicating with:

• 911 Directors and Supervisors
• Telecommunications carriers
• Service providers
• Internal Board and AT&T Tiger Team regarding outages, maintenance, and incident response.
• Escalating complex incidents to Tier II and Tiger Team technicians, or additional vendors and carriers when needed.
• Maintaining documentation, ticket narration, and operational logs in Salesforce.
• Supporting operational continuity during emergencies, severe weather events, and disaster response situations.
• Monitoring network security, system health, and telecommunications performance across PSAPs statewide.
• Coordinating reroutes or alternate communications paths during outages or call surges to maintain uninterrupted 911 service.
• Providing customer‑service‑focused support to PSAP personnel throughout North
  
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Help desk / incident management, Telecommunications support, Public safety communications support.

The position supports mission‑critical emergency communications infrastructure for the state.

The role is an IN‑PERSON position at 3900 Wake Forest Road, Raleigh NC 27609.