Customer Success Engineer

Walk Me, an SAP company, pioneered the Digital Adoption Platform (DAP) to enable business leaders to fully harness technology in today’s complex digital landscape. By leveraging Walk Me’s features—guidance, engagement, insights, and automation—employees boost efficiency, executives gain greater visibility into digital usage, and organizations maximize their digital assets, driving successful digital transformation.

Together, SAP and Walk Me form a powerful partnership that revolutionizes the digital transformation journey. This collaboration allows businesses to unlock the full potential of SAP’s robust ERP solutions while seamlessly enhancing user experience and productivity with Walk Me’s intuitive digital adoption platform.

Walk Me pioneered the Digital Adoption Platform (DAP) to empower business leaders to realize the promise of technology in today’s overwhelming digital world. Through Walk Me’s guidance, engagement, insights, and automation, employees are more efficient, executives have better visibility into digital usage, and organizations maximize the full value of their digital assets to empower digital transformation.

The Customer Success Engineer (CSE) role is a highly technical position that works directly with Walk Me’s customers to ensure their success with our platform. The CSE is responsible for supporting all CS regions with customer engagements, providing technical expertise, and delivering solutions that drive customer value.

• Implement small scope, high impact Walk Me solutions to drive value for at risk or high opportunity customers.
• Provide technical support for Walk Me products, including configuration, troubleshooting, and best practices.
• Assist customers with the implementation and integration of Walk Me solutions.
• Develop and maintain strong relationships with customers, serving as their trusted advisor.
• Collaborate with internal teams, including sales, product, and support, to resolve customer issues and advocate for customer needs.

• Strong understanding of user behavior and how to improve user engagement through Walk Me with a focus on VALUE.
• Familiarity with HTML, CSS, and JavaScript to customize and integrate Walk Me elements into web applications.
• Problem‑solving skills, capable of troubleshooting and resolving issues related to Walk Me implementations.
• Experience working in an agile development environment is a plus.
• Proven time‑management skills.
• Expanded knowledge of deployment and integration capabilities is a plus.li>
• Ability to learn new functionality quickly.
• Excellent written and verbal communication skills

• Walk Me is dedicated to building a workforce that reflects the diversity of our global community and clients we serve through inclusive programs and initiatives including equal pay, employee resource groups, holistic benefits and more.
• We welcome and encourage applicants from across different genders, gender identity and expression, sexual orientation, race, age, national origin, citizen status, religion, body size, socioeconomic status, ability, neuro(a) typicality, physical appearance, veteran status or any other characteristic.
• Flexible Work Arrangements:
  We offer hybrid and flexible hours to help manage work commitments and personal life effectively.
• Supportive Culture:
  We focus on the whole person, celebrating what makes us unique, and create space for community.
• Professional Development:
  We encourage continuous learning and offer opportunities for career development through our career compass offering.
• Comprehensive Health Care Coverage for our Employees and Families, 401(k) program with company matching (up to $5,000), and a vacation policy to encourage a healthy work-life balance.

The starting base pay for this role is between $95,000 and $105,000. The actual base pay is dependent upon many factors, such as location, training, transferable skills, work experience, business needs and market demands. This role may also be eligible for bonus and benefits as part of our competitive total rewards package.

Walk Me does not discriminate. If a candidate requires a reasonable accommodation to complete a job application, pre‑employment testing, or a job interview or to otherwise participate in the hiring process, please contact your Talent Acquisition partner immediately.