Network/Telecom Specialist- Tier I - Raleigh, NC/onsite
Job in
Raleigh, Wake County, North Carolina, 27601, USA
Listed on 2026-07-03
Listing for:
Software Technology, Inc.
Full Time
position Listed on 2026-07-03
Job specializations:
-
IT/Tech
IT Support, Network Engineer, Network Administrator, Network Security
Job Description & How to Apply Below
Network/Telecom Specialist - Tier I
Raleigh, NC/onsite – 6+ Months
Typical
Experience:
12-36 months.
Candidate will be working onsite for the duration of the engagement.
Description:The E911 NMAC Network Operations Center (NOC) Engineers will monitor the AT&T Esinet (Emergency Services Internet Network). Troubleshooting issues with networks and find resolutions to the issues from a central location. Will provide incident response on the system, communicate with site technicians, and customers alike, and track problems through to resolution. Will operate in a 24/7 operation and maintain current SLA’s.
Skills Required:- 1. Bachelor’s degree or 3 to 5 years in Information Technology or Computer Science
- 2. Excellent understanding of technologies, operating systems, networking, anti-virus, back‑ups, systems firewalls, and switches.
- 3. Knowledge regarding at least one of the following vendor products:
Juniper, VMWare, Microsoft, Cisco - 4. Self‑motivated, enthusiastic, and able to handle multiple support cases
- 5. Strong writing skills to maintain organized documentation
- 6. Customer‑oriented, and capable of providing high levels of client satisfaction
- 7. Collaborate and work well with others
- 8. Experience with VOIP technologies is a plus
- 9. Experience in a NOC environment is preferred.
- 10. Strong skills in working with clients and communication
- 11. Knowledge of network cabling, network classification and network topology
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