AI Impact Analyst

## AI Impact Analyst Apply remote type:
Hybrid locations:
Raleigh time type:
Full time posted on:
Posted Todayjob requisition :
R-051941
** Red Hat will not be providing visa sponsorship for this position. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.
**** Job summary
** The Customer Content Services (CCS) team seeks an Impact Analyst to join our organization as we transition to a data-first approach. The rapidly evolving data landscape necessitates an adaptable and risk-tolerant individual to assist in leveraging data within our vision, with a focus on data privacy as we implement internal solutions.

Our Technical Communications team is at a pivotal juncture, transforming from a conventional content creation group into a strategic hub driven by data. If you thrive on change, utilize data as your guiding principle, and are prepared to influence how a major organization will operationalize data to revolutionize customer content, this represents your opportunity to establish and execute a vision. Join us in building the future of content.
*
* What you will do:

*** Establish Measurement Standards:
Create and maintain a standardized metrics dictionary or taxonomy, ensuring all efforts use consistent definitions, calculation methodologies, and reporting hierarchies for core business metrics.
* Conduct Deep-Dive Diagnostic Analysis:
Perform advanced statistical analysis on large datasets to diagnose the root causes of underperformance, metric variances, or process failures.
* Identify Explanatory Factors:
Utilize techniques like correlation analysis and regression modeling to identify and quantify which business factors or process variables are driving key metric movements (both positive and negative).
* Uncover Hidden Trends and Anomalies:
Systematically explore data to spot emerging trends, sudden shifts, and anomalous data points that may represent either a major opportunity or a critical operational risk.
* Quantify Scenario Impact:
Design and execute simulations or scenario analysis to estimate the potential impact of strategic decisions, system changes, or external market forces before they are implemented.
* Drive Actionable Recommendations:
Move beyond simply reporting data; formulate concrete, prioritized, and actionable recommendations based on analytical insights to directly influence strategic roadmaps and resource allocation.
* Monitor Global Data & AI Regulation:
Monitor current and anticipated AI data governance and privacy mandates across key regions (e.g., EMEA's data sovereignty and AI Act II), translating regulatory changes into actionable compliance roadmaps.
** What you will bring :
*** Demonstrated solid analytical and statistical proficiencies, with proven experience in extracting actionable insights from diverse data sources, encompassing both quantitative assessments and qualitative inputs.
* Solid reporting experience and use of tools like Tableau, SFDC, Jira, and the Google suite.
* Ability to synthesize and deliver information to a variety of audiences, including executives and other business leaders.
* Excellent communication and interpersonal skills, effective in both virtual and in-person environments.
* Solid organizational and project management skills, superior attention to detail.
* Ability to effectively facilitate discussions.
* Familiarity with the Red Hat solutions portfolio, technical support delivery and open source software development processes is a plus.
* Motivation and curiosity, with a passion for data analytics and problem solving, coupled with a customer-centric mindset.
* The ability to thrive in a multicultural, collaborative, and open team environment, often involving shared ownership of project deliverables.
** Why Join Us?
** You'll be joining a forward-thinking team at the very beginning of a transformative journey.

This role offers a unique opportunity to shape the future of a critical business function, make a measurable impact, and become a leader in the emerging field of AI-powered communication. We foster a culture of innovation, collaboration, and continuous learning. If…