Application Support Analyst Electronic Trading
Listed on 2026-09-12
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IT/Tech
IT Support, Technical Support
Application Support Analyst for Electronic Trading
- Contract
The position is for a Senior Application Support analyst to be a part of Electronic trading operations support team in Raleigh NC.
Key ResponsibilitiesCoverage of the Market Access platforms including interactions such as:
- Daily interactions with the business
- On-site system troubleshooting
- Customer communication during incident or outages
- Coordination of key production releases and checkouts
Daily support and troubleshooting of application issues through tasks including:
- Actively watching/reacting to alerts from the platform monitoring systems
- Engaging with clients on reported issues through the hotlines, emails and phone
- Identifying inefficient support tasks and implementing alternative methods
- Working closely with key members of the Business and Development on performance analysis of various trading and pricing flows
As a senior resource, the person is responsible for independently handling client/business expectations; addressing any queries and concerns raised by stakeholders with minimal help. The person is also required to guide the junior staff with handling the production environment.
Out of hours/weekend coverage is involved, handled by the team in rotation.
EssentialsSkills and Qualifications
- 7+ years of experience in application support preferable in electronic trading space
- Basic technical understanding of Unix/Linux platform
- Basic database understanding of Sybase and Oracle
- Basic understanding of FIX protocol
- Basic understanding of Geneos monitoring system
- Basic knowledge of JavaScript and Python
- Good troubleshooting and problem solving skills
- Ability to forge strong relationships with key stakeholders across both the Business and IT orgs
- Basic understanding of trading
- Ability to identify repetitive tasks or failures and improve the process by reducing repetitive items
Skills and Qualifications
- Strong communication skills, with the ability to communicate with both external and internal end users
- Experience supporting a low latency environment
- Basic knowledge of Splunk
- Basic knowledge of batch processing
- Ability to prioritize and manage personal workload and as part of larger teams
- Familiarity of financial products (Equities, FX, Fixed Income, Listed Derivatives)
All your information will be kept confidential according to EEO guidelines.
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