Application Support Analyst Electronic Trading

Application Support Analyst for Electronic Trading

• Contract

The position is for a Senior Application Support analyst to be a part of Electronic trading operations support team in Raleigh NC.

Coverage of the Market Access platforms including interactions such as:

• Daily interactions with the business
• On-site system troubleshooting
• Customer communication during incident or outages
• Coordination of key production releases and checkouts

Daily support and troubleshooting of application issues through tasks including:

• Actively watching/reacting to alerts from the platform monitoring systems
• Engaging with clients on reported issues through the hotlines, emails and phone
• Identifying inefficient support tasks and implementing alternative methods
• Working closely with key members of the Business and Development on performance analysis of various trading and pricing flows

As a senior resource, the person is responsible for independently handling client/business expectations; addressing any queries and concerns raised by stakeholders with minimal help. The person is also required to guide the junior staff with handling the production environment.

Out of hours/weekend coverage is involved, handled by the team in rotation.

• 7+ years of experience in application support preferable in electronic trading space
• Basic technical understanding of Unix/Linux platform
• Basic database understanding of Sybase and Oracle
• Basic understanding of FIX protocol
• Basic understanding of Geneos monitoring system
• Basic knowledge of JavaScript and Python
• Good troubleshooting and problem solving skills
• Ability to forge strong relationships with key stakeholders across both the Business and IT orgs
• Basic understanding of trading
• Ability to identify repetitive tasks or failures and improve the process by reducing repetitive items

• Strong communication skills, with the ability to communicate with both external and internal end users
• Experience supporting a low latency environment
• Basic knowledge of Splunk
• Basic knowledge of batch processing
• Ability to prioritize and manage personal workload and as part of larger teams
• Familiarity of financial products (Equities, FX, Fixed Income, Listed Derivatives)

All your information will be kept confidential according to EEO guidelines.