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IT Service Support Analyst
Job in
Raleigh, Wake County, North Carolina, 27601, USA
Listed on 2026-07-07
Listing for:
Dormont Manufacturing Co
Full Time
position Listed on 2026-07-07
Job specializations:
-
IT/Tech
IT Support, Systems Administrator
Job Description & How to Apply Below
Job Title:
IT Service Support Analyst 2
Department:Veterinary Medicine | College Administration
The Veterinary Information Systems department is seeking a Tier 2 service team member to assist with our day-to-day operation and increase our Apple support portfolio.
Key Responsibilities:- Identifies, analyzes, and addresses problems using a wide range of analysis and solution strategies.
- Designs, plans, and develops or coordinates the development of client computing needs with a strong emphasis on Apple products.
- Utilizes software tools such as Jamf Pro and Microsoft SCCM to manage and implement patches, updates, software installations, and comply with University security requirements.
- Advanced operating system (MacOS and Windows) and application troubleshooting, detailed understanding of encryption and networking in MacOS, diagnose and troubleshoot peripherals and integration with other business and enterprise systems.
- Monitors system performance; anticipates needs and upgrades.
- Collaborates with Infrastructure and Applications Team, Administration and Faculty to design and implement new concepts and ideas.
- Some evening and weekend hours may be required for event support.
Salary Range: $26.78 - $34.95 per hour
Position Type:Term (Fixed Term)
Location:Veterinary Medical Center (0299)
Schedule:40 hours per week, First Shift; hybrid position requiring regular on-site presence.
Required Qualifications:- Strong communications skills both oral and written.
- 2 years of relevant experience in a multi-platform environment, excellent working knowledge of Windows and Mac OS.
Qualifications:
- Administrator experience with Jamf Pro.
- Experience with Microsoft SCCM, Crowdstrike.
- Apple support certifications.
- Experience in a clinical operations setting dealing with instrument integrations and software configurations.
Bachelor's Level Degree or equivalent combination of education and experience.
Background Check:Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.
The university is an equal opportunity employer, including veterans and disability.
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