IT Operations Professional
Job in
Raleigh, Wake County, North Carolina, 27601, USA
Listed on 2026-07-07
Listing for:
Judge Group, Inc.
Full Time
position Listed on 2026-07-07
Job specializations:
-
IT/Tech
IT Consultant, Systems Analyst, IT Support, IT Business Analyst
Job Description & How to Apply Below
Title :
It Operations Professional
Location:
Cary, NC 27511
Contract | 6+ Months
Job Description
Performs IT operations and maintenance activities according to approved procedures, guidelines and standards.
* Supports customization and facilitates IT operations and maintenance processes.
* Implements programs and procedures for safeguarding data/information security and safety.
* Executes and/or organizes relevant testing.
* Designs and documents exist and changed IT operational processes.
* Develops necessary service levels in order to fulfill business requirements.
* Performs 2nd-level user help desk activities, individual coaching and trainings.
Impacts:
- Needs professional technological, economical or scientific know how, methods, tools and principles, and applies to differing and variable situations.
- Needs to solve assigned, non-routine tasks, to contribute to projects or assignments, or to support development of guidelines, methods, tools or business processes.
- "Experienced Professional" These positions are expected to contribute to and deliver business processes or detailed technology solutions, in a self-managed and target-oriented manner, and thus contribute to team results.
- Positions focusing on analyzing, developing, testing or implementing processes, technologies and systems in their specific field of expertise, from first principles.
- Targets are short to medium term (best to be characterized as milestones), and achievements are monitored.
- They may provide functional advice to and integrate services of operational staff or semi-professional colleagues.
- Typically, these functions reflect 2 to 5 years of relevant experience in their field of work and qualification.
- 2+ years or Master Entry.
- Knowledge:
Good knowledge in a technical field or business method including the basic theoretical background. - Develops basic business understanding. Contributes to team effort, awareness of expected value adds.
- May improve processes, business methods or technical components.
Change Request Management (generating CRs, advising on CR creation, coordinating CR implementation and testing)
Incident Management (clarifying and forwarding requests, documenting solutions, creating FAQs)
Follow-up on system failures
User Account Management (setting up/further developing a user management process, user/role controlling, documentation)
Planning, execution, and continuous improvement of the interfaces of CSML IT processes (including service providers)
Participation in IT projects/initiatives (especially in the SAP area)
Competencies:
1. Methodological competence
Extensive knowledge of IT technologies/applications and processes for analysis, Design, implement, and optimize
Project management and coordination: methodically lead/coordinate projects
Consulting expertise in change processes
Structured, systematic, goal-oriented, and independent work
2. Technical Expertise
Expertise in IT processes (SAP, Service Now, LFS, BPM, GAMA, Solman)
Comprehensive process understanding
Quick comprehension and analytical skills
3. Social Skills
Goal-oriented and effective work in internal and cross-departmental teams
Customer-oriented approach with internal and external partners - coordination of employees at the IT service provider (Log Sol, Schenker)
Communication and teamwork skills
Drive and perseverance
Personal responsibility and decisiveness
4. Language Skills
English
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Contact:
This job and many more are available through The Judge Group. Please apply with us today!
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