Technical Account Manager SME

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

• Manage the relationship with Small and Medium Enterprise customers.
• Renew and upsell a client base quarterly and ensure proper deployment of new and upsold services.
• Conduct regular technical checkups and serve as the primary point of contact for clients.
• Assist with client inquiries using resources such as Support, Pre‑Sales, or Management.
• Gather customer feedback, details, and use cases and deliver them to the internal organization/product manager.
• Measure success by annual renewal rate, upsell rate, and overall satisfaction of SME customers.
• Work closely with Pre‑Sales to help close customers from a technical perspective.
• Perform most work over the phone with occasional travel to clients, partners, and trade shows.

• Background in security and systems/networking.
• General knowledge of current IT security fields including firewall, IPS/IDS, vulnerability management, network scanners, PCI, policy compliance/GRC‑IT, audit tools, and other enterprise security solutions.
• 2–3 years of experience in the Software‑as‑a‑Service (SaaS) industry providing network security, IT‑auditing, and policy compliance solutions.
• Knowledge of federal regulatory compliance issues such as HIPAA, GLBA, Sarbanes‑Oxley (SOX), FISMA, and SCAP.
• Knowledge of auditing frameworks such as CIS, NIST, COBIT, ISO
  27001, ITIL, and NERC‑CIP.
• Excellent work ethic with a “make it happen” attitude.
• Excellent written and verbal communication skills.
• Strong phone communication skills with the ability to travel occasionally.

Qualys is an Equal Opportunity Employer, please see our EEO policy.