Systems Administrator III Security Clearance

Position: Systems Administrator III with Security Clearance
Service Now Platform Administrator- this is a remote role.

Location:

Remote Duration: 6 Months Rate:
Up to $52.00/hr BOE ACTIVE PUBLIC TRUST REQUIRED Overview Seeking a Certified Service Now Platform Administrator / Architect with demonstrated experience in Service Now administration, configuration, and architectural support. The ideal candidate will bring strong policy and procedural knowledge, excellent oral and written communication skills, and the ability to leverage AI tools to enhance daily productivity and solution quality. The candidate will be responsible for providing day-to-day platform administration, user support, configuration management, upgrade support, integration coordination, change management support, data quality oversight, audit support, and architectural guidance to ensure the platform effectively supports business operations and IT Service Management (ITSM) requirements.

Required Qualifications
• Current Service Now Certified System Administrator (CSA) certification is required.
• A minimum of eight (8) to twelve (12) years of relevant experience.
• A degree from an accredited college or university in an applicable field is required. If the degree is not in an applicable field, four (4) additional years of related experience are required.
• Experience with core Service Now modules, including Incident, Problem, Change, Request, Knowledge, and CMDB.
• Experience administering the Service Now platform, including users, groups, roles, ACLs, and overall platform configuration.
• Experience configuring and supporting workflows, business rules, forms, catalogs, reports, dashboards, and notifications.
• Experience managing platform updates, releases, instance clone activities, patches, and upgrades.
• Experience monitoring platform performance, instance health, and maintenance activities.
• Experience supporting integrations between Service Now and other enterprise systems.
• Experience collaborating with stakeholders to gather requirements, support enhancements, and participate in solution reviews.
• Experience maintaining platform governance, compliance, data quality, documentation, and SOX audit activities.
• Experience providing end-user support, training, and operational guidance.
• Working knowledge of JavaScript and Service Now development concepts sufficient to support technical review and solution guidance.
• Experience supporting Automated Test Framework (ATF), regression testing, and customer acceptance testing.
• Experience providing architectural guidance for platform design, integration strategy, and long-term maintainability.
• Knowledge and experience with SDLC practices and Agile methodologies.
• Knowledge and experience with Change Management, Configuration Management, and Application Lifecycle Management (ALM).
• Knowledge and experience of Problem and Risk Management.
• Proficiency in MS Office Suite.
• Ability to leverage AI tools (e.g., Git Hub Copilot, Playwright) to improve productivity and solution quality.
• Strong oral and written communication skills, including the ability to present to management and communicate effectively with both business and technical audiences.
• Strong facilitation skills to lead discussions across multiple groups and technical development teams.
• Strong troubleshooting, organizational, and rapid task-switching skills.
• Proven ability to work independently with minimal direction.
• Detailed knowledge of applicable security policies and standards.

Preferred Qualifications
• ITIL certification.
• Experience in two (2) or more of the following Service Now module areas: o Core Platform / ITSM modules:
Incident, Change, Problem, Knowledge Management, and CMDB/CSDM
• SPM modules:
Demand and Project Portfolio Management (PPM)
• Additional modules: ITOM, Sec Ops, and CSM
• REST API integrations, data imports/exports, Transform Maps, MID Server, and Integration Hub

Key Responsibilities
• Perform day-to-day administration, maintenance, and operations of the Service Now platform.
• Administer users, groups, roles, ACLs, and overall platform configuration.
• Manage platform updates, patches, releases, instance clone activities, and…